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10 Reasons Why Joost's New Service Fails

Written by Sarah Perez / October 21, 2008 10:05 AM / 20 Comments

Last week, the internet video service Joost relaunched as a Flash-based online portal, having finally ditched their downloadable player for good. The service, once hyped as the next big thing, has long been overshadowed by the much sleeker Hulu, a joint effort between NBC Universal and News Corp. Joost hoped that with their relaunch they would finally be able to compete again.

Having played with the new version of Joost for awhile, it's obvious Hulu has nothing to fear. Joost currently has several issues that need improvement if they ever hope to succeed.

1) Annoying Us Right Off The Bat

Have you been to the new joost.com yet? If not, go ahead, check it out now, we'll wait. Once you come back, tell us: how did you like that opening cartoon? We found it annoying and obnoxious. We get the idea - they're trying to be cute, but it felt like we had just accidentally tuned into Nick Jr. in the middle of the day.

2) Random Content Playing Upon Login

Let's say you take the plunge and sign up after the cartoon character prods you into doing so (Sign up! Sign up!), upon login you're not greeted with a slideshow of new and popular videos to choose from a la Hulu, you're greeted to some random video auto-playing for you. Sorry, but welcoming me to your site with Britney's latest video already blasting does not give me a good first impression.

3)Poor Navigation

When you first arrive on site, you're probably going to do one of two things: you're going to search for a particular show or you're going to explore what sort of content there is on Joost. If it's the latter, your eyes go to the top navigation to guide you. From the links available (Home, Friends, Groups, Shows, Music, and Film), only the last three are pointers to the site's video content. Each link takes you to a page where you can explore those top-level categories further by genre (comedy, drama, etc.).

Compare that with Hulu's navigation. At the top of Hulu.com, there's TV and Movies available to click on. Underneath those options is a nav bar that features Channels (a drop-down list by genre), Popular Episodes, Popular Clips, Popular Shows, Alphabetical (an A-Z list), and Network (for finding shows by airing network). These are tweaked slightly when you select "Movies." For example, "Network" becomes "Studio." But Hulu doesn't just stop there - beneath their slideshow of new videos are even more ways to navigate. Essentially, it's the same categories at the top (like "Recently Added," "Popular Shows," ), but here they're in columns where video thumbnail links take you directly to the hottest content.

Joost, on the other hand, only offers three static links at the top and the rest of their navigation is crammed into a confusing sidebar next to the video. The tabs across the top of this sidebar scroll horizontally, so you don't even know all your options without clicking around some.

4) Searches Don't Work Well

Let's say that instead of using Joost's navigation, you try to search for content. Using the popular MTV show "The Hills" for test purposes only (promise!), an initial search seems to return no results for that show. Instead, the first page of results lists shows like "The Hill," "Fire on the Hill," and others. It's not clear how they order search results, but it's not alphabetical. "The Hills" doesn't appear until page 4.

But a user isn't necessarily going to click into page after page of results to find their show, they're going to use one of the filtering options in the left sidebar. A quick scroll down the page shows a list of "Series" available, but nope, "The Hills" isn't there.

However, search for "MTV The Hills" and then you'll see a "Reality" sub-genre appear (it wasn't there before). Clicking on that will reveal the episodes. So what was that "Series" option for then? It must be for series where "hills" is in the episode title, but that's not intuitive by any means.

5) Watching Episodes In Order Is Hard

Let's say you've somehow managed to find episodes of a show you want to watch. Now, you're probably going to want to see the most recent episode...but which one is that? Continuing with the above example, the first episode of "The Hills" in the list is "An Unexpected Call," and the next to the thumbnail it notes "Added: Over a year ago." That can't be the most recent one? No, it's not. IMDB says that's Season 1, Episode 3. Most of the episodes listed in the search results, which appear in a completely random order, don't show Season number or Episode number, so unless you know exactly what you're looking for, Joost is no help here.

Now, for comparison purposes, a search on Hulu returns episodes in reverse order, most recent first, with Season and Episode number listed by each one.

6) Inconsistent Naming Convention

Continuing the example from above, the search results return an array of episodes from the MTV show, but not in any sort of order. To make matters worse, they don't even stick to the same naming convention. Some episodes are listed as Show - Title while others are listed as Show Ep.###: Title. What is this, user-gen?

7) Want More Of The Same? Good Luck

Now let's say that against all odds, you've actually managed to locate and play the video wanted to see. Isn't it reasonable that you might want to see more of the same? This should be available from the horizontal tabs in the right sidebar. The one tab in particular ("Channel") should show more videos from that source are listed. However, in the example we're using, that Channel contained nothing other than the one episode which was being streamed at the time. That's strange because other shows (like "The Daily Show," for example) list several more episodes in that list when you're watching them. Why the inconsistency?

Going back to Hulu, the experience is much different. Beneath the video itself, (using "The Daily Show" as the example this time because "The Hills" isn't hosted on-site), there are different sections to explore beginning with Episodes, followed by Clips, then an Episode List, Clip List, Discussions, User Reviews, and Recommended Videos.

8) Share And Shout?

When the video is playing on Joost, you might take notice of the buttons underneath the main window. The first one is "Share" - that's pretty obvious. You can share via email. There's also a button to share on social media via the "Add This" widget. Not quite as elegant as Hulu's better-integrated "Share" functionality, but it will do in a pinch. Right next to the "Share" button is a "Shout" button. Thanks to Digg, "Shout" makes us think of "sharing with friends," too, so this was a curious inclusion. Could this be some sort of IM option? No. Click "Shout" and you'll see - argh! - a return of the cartoon characters from the opening sequence. "Shout It Out! What does this video make you want to say out loud?", the site asks. It's like a FriendFeed "like" gone terribly wrong.

What's the difference between wink #1 and wink #4, anyway? And is #2 laughing or crying? And, oh dear lord, is #3 actually throwing up? Nice.

9) Why Two Search Boxes?

Just curious - if there's a search box at the top-right of every page, why bother adding a second in the sidebar? Just curious.

10) RSS Feeds Aren't Apparent

In another great design decision, the Joost RSS feed icons are greyed out unless you hover your mouse over them - then they're orange. Last we checked, light grey doesn't show up well and is often associated with a feature being disabled. As RSS fans, we don't like seeing RSS hidden like this. Hulu's RSS icon might not be much larger, but it's placement and color make sure it gets noticed.

Conclusion

If it's not obvious from this list, navigating Joost was much more trouble than it's worth. Of course, we would probably be willing to do so if Joost had exclusive content that we could only see on-site and not anywhere else on the web. However, that's not the case. Instead, Joost's new lineup includes full-length shows from CBS, Viacom and the Warner Brothers Television Group and other offerings which, according to NYT, include the "Friends" archives, "CNN: America Votes," 18,000 music videos, shows from MTV and VH1 like "The Hills," classic sitcoms like "Diff'rent Strokes" and a selection of movies, including "Jerry Maguire" and "Men in Black." Some of that content, like CBS and "The Hills," isn't available on Hulu, but Hulu will still return results as if they were. Clicking to play the video on Hulu takes you to the video's web site (CBS, MTV.com, etc.). So while some content may be hosted in Joost but not on Hulu, it doesn't really feel that way.

We'll give Joost some credit for making the transition from software to web, but it's hard to cheer them on when even their chief executive doesn't seem to have the enthusiasm to do so. Mike Volpi, a former Cisco executive, who took over the company over a year ago was quoted as saying this about the new site: "We'll just keep hanging around the rim to see if we get a break." Right. In the meantime, we'll be using Hulu.

Comments

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  1. I was a fan of Joost when it was beta and required a stand-alone player, but even then it was somewhat buggy. Even still, for as early as it was for the online streaming flash based TV craze, they dropped the ball and let hulu and several others run away with what is now, a huge business.

    Joost will probably go the way of Napster, we all know the name and no one uses.

    Posted by: Mike Panic | October 21, 2008 7:05 AM



  2. Hmm, looks like they have a lot of work to do huh..

    Posted by: ITrush | October 21, 2008 7:15 AM



  3. Yeah. I've been there once and never again. I loved it when it was still a standalone downloadable player. Sigh.

    Posted by: AJ Batac ♘ Posted on FriendFeed   | October 21, 2008 7:57 AM



  4. Good review, but it's actually not a bad site for the first attempt, plus, may of the items above can be easily fixed...

    Posted by: Kate Burns | October 21, 2008 8:16 AM



  5. This is all fun and all, but people keep forgetting many of this so called amazing sites only work INSIDE USA.

    Joost may be off to a bad restart, and may not have the hit shows Hulu does, but at least it's free worldwide. I'll take a free reasonable website to a pretentious better one that I'm not able to use.

    Posted by: GBrito Author Profile Page | October 21, 2008 9:08 AM



  6. I agree what a terrible site with worthless content. It's like an advertising site.

    Posted by: Siggy | October 21, 2008 9:23 AM



  7. Very well reviewed...
    Most of the things you mentioned are related to site navigation that I think can be fixed easily. You can find these issues in almost every website. One is better than the other and no one is the best.
    Though I agree about Hulu, which is definitely a preference if I wanna see something sensible. Because I can find a lot on Hulu.
    Other than that I would like to add one point about the "Family Filter". There is no place to filter such 'Explicit' content. And you can watch any kind of content without even confirming about your age. Try something on the Sexy category and you can see at least a Nude Beach Bikini Fashion Show.
    They definitely have to improve a lot to give competition to any of the services available now a days like Hulu, Fancast, Veoh etc. etc...

    Finally about this post I will change the title to,
    "Joost, Hulu and the Hills".

    Cheers
    Anurag Bansal
    http://www.knowliz.com

    Posted by: Anurag Bansal | October 21, 2008 10:01 AM



  8. Bottom line is that they lost the momentum. They should have switched to web based instead of P2P earlier. now it has to fight for its life...

    Posted by: Mircea @ MyTestBox.com | October 21, 2008 10:22 AM



  9. While I get your point, there are rarely 10 reasons why sites succeed let alone fail. I would trim this down to 5 (items 1, 3, 4, 6 and 7). That's navigation, search, and consistent naming of like content.

    Most internet users don't know what to do with an rss feed. 2 search boxes may be wasteful, but again, that won't turn off most users. That goes for "Share and Shout" as well.

    The keys to success are usually 1 or 2 very important components. Content users want, and ease of use are paramount. If Joost is failing, those are the reasons why. It's too hard to find content that people want.

    Posted by: chris | October 21, 2008 11:18 AM



  10. The single reason hulu fails - they are much more obnoxious - they restrict their content to US. C'mon! it's internet time, the f*cking borders bug a lot of people!

    Posted by: Aliaksandr | October 21, 2008 12:33 PM



  11. Which makes me wonder what is the Read Write Web posotioning (a site i love and visit everyday): USA or WEB? Be carefull guys, don't alienate the rest of the world... that never works... just ask USA.

    Posted by: GBrito Author Profile Page | October 21, 2008 1:01 PM



  12. thanks

    Posted by: söve | October 21, 2008 2:04 PM



  13. I agree with GBrito and Aliaksandr: Joost fails, but at least its content is totally enjoyable worldwide. Hulu fails miserably at this point. They say it's not a technical problem, but a matter of rights - which is a good reason, if they don't want to be sued someday. But, well, FAIL anyway.

    Posted by: Lia | October 21, 2008 6:17 PM



  14. Joost.. such a trainwreck. the only reasons it continues to exist is because they have massive funds ($57M+)and because of who the creators of it are (skype,kazza). otherwise it would have died at least half a year ago.

    It was doomed from the start. anyone that kept close track of the joost desktop app development knows that. (wink)

    Now, even if it managed to do well. that is highly unlikely. it needs to compete with lots of big players:

    Hulu,YouTube, Veoh, NBC and DNAstream

    If they had continued with a Desktop app,they would still had faced a wall:

    itunes 8, zune software 3.0, adobe media player, miro, babelgum and livestation.

    So.the chances of it getting anywhere, were already slim before this last shot in the dark. now they are close to zero unless they give a turn around and get their act together in a almost miraculous way.

    Posted by: Avatar | October 21, 2008 11:17 PM



  15. Better to see it at work once than a thousand times to hear or read: http://tubedirects.net/index.php?q=support-Hulu-about

    Posted by: chip | October 22, 2008 12:05 AM



  16. Honestly, I think this will be one of the classic cases of user experience killing a potentially huge site.

    This post should be put into the curriculum of web design / usability courses everywhere. Make sure to take full screenshots of the sites in question, so that when they change it to fix these problems we have documentation for a lesson future generations of designers can learn from.


    Regarding comments about Hulu being outside the US - I think its pretty obvious they want to work on licensing / advertising agreements beyond the US market before they launch overseas. I mean come on, do you get any of our US TV channels, unmodified, outside of the USA?

    Posted by: Ron | October 22, 2008 4:10 PM



  17. very nice and comprehensive review. agreed, joost has it's work cut out for it. however, i must say, the share and shout icons are pretty awesome.

    Posted by: michaellambie.org Author Profile Page | October 22, 2008 10:37 PM



  18. thanks.

    Posted by: söve | November 4, 2008 11:11 AM



  19. I disagree on the intro cartoon, I thought it was kinda funny. The new Joost site is pretty slick & visually appealing, & looks cooler than Hulu's. But one thing I think Hulu does do better is that "dim the lights" feature.

    Posted by: SnideTechie | November 6, 2008 2:25 PM



  20. Joost has a fresher look to it - Hulu very tidy but quite bland. Joost is worldwide Hulu is US only. Hmmmmmmmm.

    Posted by: Toni Lafensa | November 12, 2008 1:17 PM



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