ROI Will Be Measured -- and It Will Matter

Return on investment on social media activities has been challenging to most companies this year. Surveys show only 18% of companies say they saw meaningful return on investment from their social media activities while the other 72% report modest, no return or inability to measure the return on their investment in social media. While the definition of ROI is evolving to better fit the world of relationships and networks, the ability to demonstrate ROI in hard numbers -- not in followers or fans -- will become a baseline business requirement in 2010. Already, both traditional firms and startups are working feverishly to demonstrate they can turn hype into science. But, only those companies who will be able to analyze and predict hard returns on investments will last.

Finally: Real, Cool and Very Bizarre Online-Offline Integration

Virtual worlds, games and avatars were just the beginning of the online-offline integration. In 2010 we'll see a greater push on this front as distance and physical walls will matter even less. Augmented reality -- already integrated into Yelp's latest geo-tagging enabled application -- will allow users to find relevant information and people depending on their location; Twitter360 will help people find each other, connect and see updates by location all while on the go through their mobile device. People will be able to scan products on shelves but process the sale online; you'll never need to ask for a business card again at events -- and you may actually get promotions and discounts that match your interests.

Many "Old" Skills Will Be Needed Again

An economic downturn coupled with the surge of social media eliminated many traditional marketing and PR roles. But this year, we'll see the return of professionals to the field. Enterprises will turn back to marketers who specialize in understanding customer psychology and who are experienced in addressing these both offline and online. Research and development divisions will turn to customer experience professionals to draw on user needs and ideation as part of their product improvement and innovation process, and sales and support will continue to deliver services online. Expect to see job postings for social media managers, social media psychologists and social media executive administrators to help manage the infinite tasks involved with communities and social media campaigns.

Women Will Rule Social Media

2009 revealed the growing role women play online. Women make 75% of all buying decisions for the home, and 85% of all consumer purchases. Social networks have at least 50% female members, and it is women ages 35-55 who make up the fastest-growing population on Facebook -- not the expected Gen-Y population as previously anticipated. Previously limited by organizational hierarchies and job demands, women today are free to create, express and promote themselves using social media channels. Innately excelling at communication, relationship building and multi-level attention, women will take the reins on their careers and network becoming both a sought-after consumer segment as well as driving business strategies for social-media-connected companies.

Next page: Social Media Will Move Into New Domains