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  <id>tag:,2008:/1/tag:www.readwriteweb.com,2008://1.6721-</id>
  <updated>2008-09-24T11:42:40Z</updated>
  <title>Comments for Ask.com&apos;s New Strategy in Search: Focus on Answers</title>
  
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  <entry>
    <id>tag:www.readwriteweb.com,2008://1.6721</id>
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    <link rel="service.edit" type="application/atom+xml" href="http://www.readwriteweb.com/cgi-bin/mt/mt-atom.cgi/weblog/blog_id=1/entry_id=6721" title="Ask.com's New Strategy in Search: Focus on Answers" />
    <published>2008-07-07T13:28:57Z</published>
    <updated>2008-07-07T20:54:34Z</updated>
    <title>Ask.com&apos;s New Strategy in Search: Focus on Answers</title>
    <summary>Ask.com&apos;s New Strategy in Search: Focus on Answers</summary>
    <author>
      <name>Sarah Perez</name>
      <uri>http://www.sarahintampa.com</uri>
    </author>
    
    <category term="Features" />
    
    <category term="Products" />
    
    <category term="Search Services" />
    
    <category term="Trends" />
    
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      <![CDATA[<p><img src="http://www.readwriteweb.com/images/ask-logo.jpg"><a href="http://www.ask.com">Ask.com</a> isn't a bad search engine. In fact, the company has launched some innovative features over the years that have demonstrated their ambition and drive compete with search giant, Google. From walking directions in Ask Maps to voice-activated ones for when you're mobile and from <a href="www.readwriteweb.com/archives/ask3d.php">3D interfaces</a> to <a href="http://www.readwriteweb.com/archives/ask_what_differentiates_them_from_google.php">smart answers</a> to the <a href="http://www.readwriteweb.com/archives/askeraser_privacy_tool_launches.php">privacy tool AskEraser</a>, Ask.com tried to stand out from the other search sites by offering a useful and unique set of features.</p>]]>
      <![CDATA[<h2>Focus on Answers, Not Innovation</h2>

<p>Unfortunately, despite these innovations, people stuck with Google. It seems that googling has more to do with habit than anything else these days - being innovative doesn't necessarily translate into users when it comes to search. </p>

<p>That's why back in March of this year, <a href="http://online.wsj.com/article/SB120465683155910833.html">Ask.com had to cut 8% of their staff</a> (about 40 jobs) and began the process of restructuring their company. At the time, the word was that Ask.com would return their focus to their core audience of middle-American predominantly female users. Soon after, Ask.com's spokesperson, <a href="http://searchenginewatch.com/showPage.html?page=3628647">Nicholas Graham came out to say</a> that information was just "plain wrong." The truth was somewhere in the middle - yes, Ask.com would be trying to focus on what their (mostly female) audience needed, but they weren't by any means turning into a women's site. <em>"We know that a sizable group of our core user base is women, and we know they come to us for a certain kind of search: to get answers, often in areas of reference, health and entertainment,&quot;</em> said Graham.</p>

<p>Those answers are exactly what Ask.com is trying to focus on now. According to a <a href="http://searchenginewatch.com/showPage.html?page=3628647">Search Engine Watch article</a>, Ask's internal research showed that searchers looking for answers came to Ask.com three times more often than they went to other search sites, so  Ask.com's plan to focus on offering easy answers makes sense. </p>

<h2>Ask.com's Progress</h2>

<p>Here we are, nearly 5 months later, wondering how Ask.com's big plan is coming along thus far. As it turns out, the company seems to be pretty much on track. </p>

<p>To return their focus to providing just answers, Ask had to dump some other initiatives that weren't paying off. Only last week, for example, <a href="http://on10.net/blogs/sarahintampa/Ask-Maps-Are-Now-Virtual-Earth/">we heard the news</a> that Ask.com had decided to forgo their own mapping service and partner up with Microsoft instead. (No more walking directions!) Using the Microsoft Virtual Earth platform saves Ask.com money on both the infrastructure as well as letting them save on the cost of the frequent imagery updates and photo acquisitions required to maintain a competitive mapping service. </p>

<p>To become more visible, Ask.com has formed another partnership, this time, with <a href="http://www.opera.com">Opera</a>. Yesterday, <a href="http://www.downloadsquad.com/2008/07/06/opera-partners-with-ask-com/">it was reported</a> that Ask has partnered up with the small-but-growing web browser to be included in the search bar as one of the drop-down choices for search engines. </p>

<p>But of course the big news came on Thursday, when <a href="http://www.irconnect.com/ask/pages/news_releases.html?d=145798">it was announced</a> that Ask.com had completed their acquisition of the Lexico Publishing Group, which owned Dictionary.com, Thesaurus.com, and Reference.com - a deal <a href="http://news.cnet.com/8301-10784_3-9944520-7.html">that is said</a> to increase their unique monthly users by 11% to 145 million.</p>

<p>All these recent moves speak to Ask.com's decision to return to their core focus: answers. Instead of wasting money trying to be everything to everybody, they've outsourced the expensive of running a mapping portal and have acquired a company whose sites can help provide those short-and-sweet answers to some of the most common search queries. The only question that remains is whether these changes will be enough to give Ask.com a large enough piece of the search pie to keep their company sustainable. </p>]]>
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  <entry>
    <id>tag:www.readwriteweb.com,2008://1.6721-comment:59732</id>
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    <title>Comment from Duc Nguyen on 2008-07-07</title>
    <author>
        <name>Duc Nguyen</name>
        <uri>http://www.poplenker.net</uri>
    </author>
    <content type="html" xml:lang="en" xml:base="http://www.poplenker.net">
        <![CDATA[<p>Ask.com is one of the most beautiful and clean search front page I know of. And they have a very good video search section. I think I´ll begin to use them more, and get rid of my googling habit.</p>]]>
    </content>
    <published>2008-07-07T13:57:41Z</published>
  </entry>

  <entry>
    <id>tag:www.readwriteweb.com,2008://1.6721-comment:59733</id>
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    <title>Comment from Harsch on 2008-07-07</title>
    <author>
        <name>Harsch</name>
        <uri>http://www.dossierview.com</uri>
    </author>
    <content type="html" xml:lang="en" xml:base="http://www.dossierview.com">
        <![CDATA[<p>For Ask.com to grab significant market share away from Google, they have to provide a HUGE amount of incremental value over what Google currently provides.  I am not sure their current plans will be enough.</p>]]>
    </content>
    <published>2008-07-07T14:12:33Z</published>
  </entry>

  <entry>
    <id>tag:www.readwriteweb.com,2008://1.6721-comment:59746</id>
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    <title>Comment from Kevin on 2008-07-07</title>
    <author>
        <name>Kevin</name>
        <uri>http://friendfeed.com/kskobac</uri>
    </author>
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        <![CDATA[<p>This really does seem like they've come full circle - back in the day the reason we went to ASK JEEVES was because we had specific inquiries in the form of a question, such as "when was George Washington born" - the inquiry was posed in question boxes, and the answers came back in similarly projected forms.  It took how many years for them to recognize their original spot in the market?</p>]]>
    </content>
    <published>2008-07-07T15:13:34Z</published>
  </entry>

  <entry>
    <id>tag:www.readwriteweb.com,2008://1.6721-comment:59750</id>
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    <title>Comment from Paula Thornton on 2008-07-07</title>
    <author>
        <name>Paula Thornton</name>
        <uri>http://www.fastforwardblog.com</uri>
    </author>
    <content type="html" xml:lang="en" xml:base="http://www.fastforwardblog.com">
        <![CDATA[<p>So they've figured out what Black & Decker did -- the goal was not 'drilling' the goal was 'holes'.</p>

<p>How many more 'boxes' should we be looking outside of?</p>]]>
    </content>
    <published>2008-07-07T15:36:46Z</published>
  </entry>

  <entry>
    <id>tag:www.readwriteweb.com,2008://1.6721-comment:59758</id>
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    <title>Comment from Spinn on 2008-07-07</title>
    <author>
        <name>Spinn</name>
        <uri>http://friendfeed.com/spinn12</uri>
    </author>
    <content type="html" xml:lang="en" xml:base="http://friendfeed.com/spinn12">
        <![CDATA[<p>I like the strategy, but they're already one-upped at their own game.  I can ask Google questions, too.  Granted, it might not be as "pretty" in how it answers, but I still don't mistrust the results.</p>]]>
    </content>
    <published>2008-07-07T17:13:26Z</published>
  </entry>

  <entry>
    <id>tag:www.readwriteweb.com,2008://1.6721-comment:59760</id>
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    <title>Comment from Harold on 2008-07-07</title>
    <author>
        <name>Harold</name>
        <uri></uri>
    </author>
    <content type="html" xml:lang="en" xml:base="">
        <![CDATA[<p>If they want to focus on Answers, maybe they should buy Answers.com. Their stock is in the toilet with a market cap of only $30m. </p>]]>
    </content>
    <published>2008-07-07T17:39:40Z</published>
  </entry>

  <entry>
    <id>tag:www.readwriteweb.com,2008://1.6721-comment:59767</id>
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    <title>Comment from Marcin Grodzicki on 2008-07-07</title>
    <author>
        <name>Marcin Grodzicki</name>
        <uri>http://friendfeed.com/13marcin</uri>
    </author>
    <content type="html" xml:lang="en" xml:base="http://friendfeed.com/13marcin">
        <![CDATA[<p>They should seriously focus on usability in niche segments. Google is good for generic terms but not many people know how to really use it effectively. Some functions (like define:, conversions etc.) are basically command-line operated. Ask was always considered a simple(=easy to use) tool and they should stick with it. After all Macs are getting market share not because supporting more apps than Win but because of design and usability.</p>]]>
    </content>
    <published>2008-07-07T18:33:51Z</published>
  </entry>

  <entry>
    <id>tag:www.readwriteweb.com,2008://1.6721-comment:59784</id>
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    <title>Comment from Menro on 2008-07-07</title>
    <author>
        <name>Menro</name>
        <uri></uri>
    </author>
    <content type="html" xml:lang="en" xml:base="">
        <![CDATA[<p>Does anyone know how many toolbars Ask has installed over the years? I wonder if they are going to refresh these to make them more answer friendly?</p>]]>
    </content>
    <published>2008-07-07T21:34:03Z</published>
  </entry>

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