Today Microsoft re-announced\ntheir on-demand CRM solution, Microsoft Dynamics CRM - including a new\nsoftware-as-a-service offering called Microsoft Dynamics CRM Live. According to \nsalesforce.com CEO Marc Benioff, once again Redmond is reacting to the success\nof service-based companies like salesforce.com and Google.

In an internal email,\nBenioff riffs on the state of the online business industry - paying particular\nattention to Microsoft's position in it. He outlines a theory he calls "The Business\nWeb" and explains why his company salesforce.com, rather than Microsoft, is\nin the driving seat. In the email, Benioff says: \"...the fact is that Microsoft is being out hustled by everyone.\"

The full email is re-produced in my ZDNet blog.