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T-Mobile's Effective and Quietly Disruptive Wi-Fi Phone

Written by Bernard Lunn / September 18, 2009 1:00 PM / 5 Comments

There are those old-fashioned folks who still prefer to talk by phone, believing that "synchronous audio communication" is sometimes better than email or even - gasp - Twitter. The problem is cost, particularly for those not tethered to a land line or a laptop with Skype. Paying for 1,000 cell phone minutes per month is not exactly recession-friendly. So, is there an alternative to jail-breaking your iPhone or waiting for Apple and AT&T to file for divorce? Yes, there is, and I have been using it for a couple of months now in three different countries, and it works a treat. Here is my user report.

What T-Mobile Offers

  • Limited choice of mobile phones. I chose the BlackBerry, because I'm used to it. No, T-Mobile doesn't offer the iPhone!
  • Wi-Fi phone and data on your mobile. This is the interesting bit. Basically, wherever you have Wi-Fi, you will have free minutes.
  • GPRS, which is what you would use if you don't have access to Wi-Fi.
  • Wi-Fi land line. This looks like an ordinary phone but connects to your high-speed line as a VoIP phone. Other companies offer this, but getting the whole bundle from your cell phone provider is pretty cool.

My Experience

First, no disclosure needed. I bought this at a regular T-Mobile store and paid the regular listed price. This was not a journalism assignment.

Here are the key points:

  • I've reduced my cell phone minutes dramatically... as in, cut them in half.
  • Most of my calls are from the office, home and other locations that I visit regularly. The phone picks those up regularly. For example, when I get home, the phone says "Home" (it says "T-Mobile" when I am in cell phone mode). That's it. Nothing else to do. Just make (free) calls.
  • Call quality is mostly fine. If you see three Wi-Fi bars or fewer, it's a bit flaky. You'll hear voices in slow motion, like a tape winding doooown.
  • Push email comes through fine. This matters for when you are out of the country. You will still get email without having to sign up for an expensive international plan. You are not 100% always on, as you are with GPRS, but for many people who travel, it's good enough. If not, just pay for the international plan.
  • It's amazing how many places I found in my test across Switzerland, France, and America that have open Wi-Fi access. I just hit "Scan for networks" on my BlackBerry, and there they are. Note: I'm writing this in Herald Square, New York City, with three open Wi-Fi bars on my BlackBerry. Hm, who shall I call?

Industry Implications

  • The implications are practical mainstream stuff and carry a very simple message for consumers: save money.
  • It shows that big companies can innovate and are not always afraid to disrupt their own cash cows in their quest for more market share. Kudos to T-Mobile.
  • This will make Apple even keener to dump AT&T as soon as possible.
  • This puts pressure on Skype to deliver a practical, simple device for mobile phones.

Comments

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  1. Hi Bernard,
    Thanks for sharing such a wonderful article and it's really informative. I was looking for change since long time and I think now I got the best deal for myself...

    Posted by: vga-kabel | September 18, 2009 9:14 PM



  2. Not to mention that TMobile gets new BlackBerry devices all the time, so if you like new phones all the time, switch to TMobile.

    Posted by: jason | September 19, 2009 5:15 AM



  3. T-Mobile USA has been selling UMA (aka 'WiFi calling') for several years already, although they never heavily promoted it. When I tested it (many moons ago), handover between GSM and WiFi, which was supposed to be automatic, was rather unreliable. Also there are no 3G handsets (yet) with UMA support.

    Posted by: broccoli | September 27, 2009 1:42 PM



  4. T-Mobile is currently offering the iPhone, but only to its higher spending customers. The merger of T-Mobile and Orange in the UK, if it goes ahead, may well pushes prices up in the long term. Let us hope that customer satisfaction levels also rise.

    Posted by: telephoneguy | December 10, 2009 8:12 AM



  5. Bernard,

    Great article Personally Tmobile used to be mobile phone provider of choice, but with other competitive companies they and O2 are no longer the defacto standard

    Posted by: Jackie Anderson | January 15, 2010 1:08 PM



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