Social networking is at a major fork in the road. Down one road is adding more features to a walled garden and opening up just enough, so that users seldom need to leave. Most sites are going down this yellow brick road and the prize is clearly a big one. But they may end up back in Kansas. Down the other road, lies a future of being the primary repository for your connections (aka the social graph), but with this data available via open APIs to anybody who needs it. That is a utility type model, and as with any utility, it can be hugely valuable at scale.
Deciding which path to take is a real decision. A botched choice will likely end in failure, albeit via a long, slow decline.
The problem with the first road is that it relies upon a revenue model that is native to social media. What revenue model works for social media? The assumption is advertising, but CPM comes from traditional mass media and CPC is ideally suited to search. Where is the ad model that is native to social media? At the moment we are force-fitting CPM and CPC into social media for want of anything better.
Some might argue that there is no ad model for social media. We don't have an ad model for telephones, afterall, and that's a two-way communication medium like social media. Ominously, we didn't have an effective ad model for email, which is the earliest form of social media, until Google treated email as just more search fodder for CPC.
If social media is not funded by advertising, it must be funded by subscriptions or transactions. Neither is easy.
Social media is fundamentally different - it is few to few, not one to one like telephone or one to many like traditional media. There is also a fundamental problem for advertisers. We are focused on communicating with each other, not looking at content with some hopefully relatively relevant ads attached. Any advertising in that context is an annoying interruption, unless we learn to tune out the ads so effectively that it becomes useless to advertisers.
The lack of a native ad model is holding back any serious monetization of social networking. All we are seeing today is weak CPM and CPC rates. The overall numbers look OK because the audience is so large and the cost of audience acquisition is so low. But at some stage, social media has to move from the cool technology/promising opportunity phase to a fundamental new business type.
Lets look at a few attempts at a native revenue model for social media:
What new models have I missed? This Google search for "revenue model for social media" has a number of people asking the question, which is a good start, but if the equivalent of CPC for search is lurking out there, it is very well hidden.
Here is my take on which road the big social networking sites could take:
Clearly, any venture that succeeds in building a mainstream walled garden will become hugely valuable. They will effectively become the Internet for millions, which might even justify a $15 billion type valuation. The problem is that it is a very, very hard road to navigate successfully.
The mass-market utility model could also be hugely valuable at scale. My simplest description of this would be "social graph + communication tools." The communication tools could be email, SMS, VOIP, poking, walls, vampires, whatever turns people on. The social graph is the spam controller and way to make connections. The obvious players here are the vendors with big email networks - Google, Yahoo!, and Microsoft (GYM). This is the background story to all the M&A "sturm und drang."
The one company that most needs to make this strategic decision - Facebook - is the one that is most constrained by that paper valuation of $15 billion. Neither route - niche walled garden for college kids or mass-market utility going up against GYM - will justify $15 billion. So they have to pretend that mass-market walled garden is viable, even though nobody believes that anymore. That is one nasty dilemma. Do you think Microsoft knew that they were giving Facebook that nasty dilemma when they agreed to a $15 billion valuation? Gates and Ballmer are smart enough, in my humble opinion.
The mass-market utility model will win out in the end for 3 reasons:
The mass-market utility model will work through an API. That sounds similar to what is already out there, but with one big difference. The current APIs are all about getting your apps INTO a walled garden, or two or three walled gardens. The utility API will be about accessing the social graph, getting the social graph OUT of the utility and into your application, for some pre-defined cost. What you do after that is entirely up to you.
Image via Leo Reynolds.