The three services we look at are Aardvark, Hunch and Swingly. Unfortunately none of these services are wide open to the public yet. If you go to their sites and request an invite, you should get one soon. You might also try asking around on other networks like Twitter or Facebook; two of the three services discussed below have invites in the wild now.
Premise: Ask any question by IM and your question will be routed to a tagged "expert" on the topic, among your friends and their networks.
Logic: There appears to be some semantic analysis of the tags given users by their friends and themselves, cross referenced with semantic analysis of the questions asked in order to find the right fit. We presume there is or will be some logic judging the history of successful answers from users so as to rank relative expertise.
History of one query.



User experience: High coolness factor when a real person quickly answers your question. How reliable that person is regarding the topic of the question is not readily apparent. Interesting IM interface facilitates relatively sophisticated interactions based on short commands. Fun to browse through open questions; smart deference to email when people aren't available by IM. Can be irritating to be interrupted by other people's questions by IM, but not such a big deal. Web interface is quite nice but I've hardly ever seen it -- just asking and answering questions through IM.
How It Differs From the Others: IM interface offers almost zero barrier to entry and a powerful hook to return to the service over time. Machine learning focuses on identifying human experts, and search is rich with human interaction, thinly mediated by a smart system. You could call this a friend-network-based, semantically powered expert discovery and conversation system.
Stage: Closed beta; new users get 50 invites. Has been in the works for years and is relatively well baked.
Backing: Made up largely of ex-Googlers. The parent company is called The Mechanical Zoo and has raised $6 million from very hip VC firm August Capital and Ron Conway's Baseline Ventures.
For more info, see this review on VentureBeat.
Premise: You may like the same advice for common questions that people with similar tastes like.
Logic: A series of decision topics have been populated with questions concerning factors to consider for each decision. Users go through and answer those questions and are then presented with a series of answers that other people who answered the questions the same way and who have similar tastes have said they are happy with. It's hard to explain but really easy to use. Users can add "factors to consider" questions to any question. There's a really interesting social networking component to it as well.
Home page: random questions; taste-profile-building question about you, users.



User experience: Using Hunch is an odd experience, but it's a whole lot of fun once you get it figured out a little bit. Much of the User Experience design is a model that you'll wish every website followed. It's quite game-like. That said, the site can be overwhelming and make your brain hurt. The service tells me that most people who said they think clowns are funny (as I did), and who don't do video editing on their computers, also liked the answer "no, you probably don't need to upgrade your Mac's RAM." I don't really know what to make of that. You'll probably want to go back, though, and you'll probably want to clap your hands and smile each time you do.
How It Differs From the Others: By far the most "involved" for users of these three services. The user experience is very structured but it's also a lot of fun. You could call this a profile-driven, crowd-built recommendation system.
Stage: Closed beta; new users get a very limited number of invites. One co-founder says it's still quite rough around the edges, but if that's the case we sure can't see it.
Backing: The company has raised $2 million in VC funding and has an executive team of successful startup founders who've sold other companies, most prominently Caterina Fake, one of the co-founders of Flickr, who is now Chief Product Officer at Hunch.
To read more about Hunch, see the company's official FAQ.
Premise: Answers to any question you have can be found out around the web. Swingly finds those answers hidden in plain text articles, databases and other Q&A sites. Then it makes them structured for easy sorting in response to queries.
Logic: This un-launched company uses Seti@Home-style distributed computing to perform Natural Language Processing on pages all around the web, hunting for information that can be turned into Questions and Answers to serve up to Swingly users. The company believes that "next-gen search should [include] 'micro-retrieval,' rather than return pages, and return only the content (word/sentence/paragraph) you need."
A screen shot from earlier this week.



User experience: We've not been able to test Swingly yet, but it looks relatively straightforward so far. There will be any number of additional services built out as well, including a widget for bloggers to offer Q&A functionality on their sites. When you talk about billions of pieces of structured data that you can query with common questions, almost anything is possible. That said, Q&A is a field that several other companies have done a good job nailing already, from Yahoo Answers to ChaCha to Mahalo.
How It Differs From the Others: Swingly is the most mysterious of the three services and the most likely to become "a platform." It's also the most likely to suffer from the Powerset dilemma: hype, hyper-nerdy ambitions, big expectations, lackluster launch, $100m payday from Microsoft, getting turned into a term of derision among some in the industry and maybe buying a yacht.
Stage: Closed alpha right now. Starting to make the first public rumblings with screen shots, Twitter presence, initial PR outreach. "Alpha coming in late March and a public beta in mid-May. The alpha version will use an index of about 850 million question-answer pairs (more than all the Q&A sites put together) and will only be searchable. The beta release will consist of about 5 billion question-answer pairs and will include full questions and answers plus semantic search capabilities." - CEO Andy Hickl, last month
Backing: Dallas, Texas-based Swingly CEO and founder Andy Hickl is also CEO and President of the very related-looking Language Computer Corporation. CNN calls that company "closely held."
One thing's for sure - we're going to hear a lot more about Swingly. The company is working with Porter Novelli's Josh Dilworth, one of the smartest and most effective PR agents in the tech industry. Dilworth has a history of working with uber-nerd companies and getting them huge media coverage. His recent clients include database super-search engine Wolfram|Alpha (our review) and the most-discussed consumer semantic web company to date, Twine (our most recent coverage).
To follow the unfolding of Swingly, check out Hickl's personal blog.
Those are three companies we'll be watching closely as they break new ground in the combination of social and machine learning online. Which would you be most likely to go to first with a question? We'd love to hear from readers who have thought about this field, who are doing work in it as well, or who have initial impressions about these services that they would like to share. We expect to see a whole lot more like this in the near future.
Title photo Cyborg 2.0 by Y0si CC on Flickr
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Having used both Aardvark and Hunch, I like the experience of Aardvark far better. It's rare for a new service to quickly find a place in my workflow, but Aardvark has done so. I have IM open all day every day anyway, so it's pretty natural to go there to ask a question. If I know a friend knows the answer, I'll ask them, if not, I ask Aardvark.
Someone asked me (well, not me, but the question was routed to me) on Aardvark what kind of questions I ask there. My answer:
"Wow, lots of things. I've asked how much of Apple Microsoft own, what's the storage capacity of the disc attached to the Voyager 1 space probe, how to pull a random weblog entry in ExpressionEngine, for an overview of basic air traffic control principles, basically anything that is hard to Google, but would be simple for an expert to answer. I even used it to track down a friend I hadn't talked to in 20 years. Aardvark is aawesome!"
A few times, I've pitted Aardvark against Twitter to see which would yield an answer first. Speedwise, it's a wash, but the quality of the answers on Aardvark are almost always superior.
They even have great customer service.
Hunch just seemed to involved for my taste. Who wants to go to Yet Another Website?
well done Marshall, this is a great post and gives great insight to them. Now we can say the semantic revolution has just started (aka web 3.0)
Anyone has a Hunch Invite please email me arabcrunch(at)gmail(dot)com
Thanks, Marshall, for the preview of Swingly!
Not surprisingly, we're pretty geeked about the prospect of automatically finding answers to users' questions. We think Swingly will really complement all of the excellent community-based Q&A services that are out there.
As you pointed out, our brand of semantic search is really focused on "micro" content retrieval. We want to pull back the exact bit of information you (as a user) are looking for -- not just a bunch of pages.
Recent advances in NLP are really leading the way for us. We think that tech in this area has progressed to the point where we can start doing for bits of semantic content what Google et al. were doing with linked pages back in the mid-'90s.
Swingly sounds the most interesting, but it’s seems like a pure play on semantic search, and not “Cyborg” at all. Did I miss something? I love the “Cyborg” concept, and I think it could be a solution for many of the problems today’s applications can’t solve. Just a thought, but the perfect search engine might be Mahalo + Wolfram Alpha. BTW, I just noticed that my spell-check doesn’t recognize Cyborg as a word, so I added it myself. Funny!
Not sure why the hate for Powerset...not required and doesn't fit into the logic of your piece. Let it go.
Powersetter, sorry if that hurt your feelings. Didn't mean for it to be "hate" but instead to capture the complex feelings people have about Powerset. I certainly meant to allude to the fact that the endeavor could be considered very succesful.
Great insight into the "Cyborgs", or the future of Web Search.
It is clear that future of search engines will critically need deeper understanding of the semantics of Web data. At Cazoodle, we are developing such technology for enabling large scale vertical search services. Our first product allows users to search for apartment rentals crawled organically from all over the Web. Give it a try.
www.cazoodle.com
Please stop making multipage articles. 1 page stories!
Thanks I'm checking out a couple of these. Usually investing time in new search technologies is a bit disappointing, but these sound interesting. The most productive techniques have been the rss driven/filtering methonds you have instructed on
Swingly sounds a bit like True Knowledge. Has anyone tried both?
The Robot Made Me Do It: Comparing Three New Cyborg Q&A Services http://bit.ly/7mkDf [from http://twitter.com/marshallk/statuses/1665693400]
Posted by: Marshall Kirkpatrick
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May 24, 2009 10:37 AM
I always support new work
This is great, thanks so much!