Expert Reviews of the RWW Guide to Online Community Management
It's been one week since we launched our first premium report for businesses, the ReadWriteWeb Guide to Online Community Management. The report has been well received and a handful of people have been kind enough to write reviews of the document and companion online portal on their blogs.
You can click here to learn how to purchase the guide or read on for a sample of reviews published around the web so far.
In case you missed the original announcement, here's what the guide includes: The first part is a 70 page PDF all about the hottest issues in online community management. (Download a free sample of the document here.) It's based on the best wisdom our research staff gleaned from hundreds of blog posts around the web (saving you time and woven together with our editorial insights) as well as original interviews we performed, a list of key resources for community managers and other content. The second part of the guide is an online aggregator that automatically serves up the most-talked about blog posts concerning community management each day. We think it's a great resource for ongoing professional development. In total, this guide took our team months to create and we hope you like it.
Blogger Reviews
The following reviewers have no financial stake in sales of the report, they just think it's awesome. We appreciate that.
"If you are a business or a brand engaged or planning to engage in social media, you should go buy this report right now, The 70+ page PDF is a mere $299 - a steal for the amount of information it contains."
- Jason Falls, Doe Anderson
ReadWriteWeb's Guide to Online Community Management: A Must-Have For Businesses
"My favorite thing about this report is that it isn't just a PDF document, it comes with a companion site, the Community Management Aggregator, which provides great ongoing resources for people interested in community management...I'm already finding great content that I hadn't yet discovered on my own throughout this companion site."
- Dawn Foster, Community Management Consultant
ReadWriteWeb Guide to Online Community Management
"This a fantastic model for professional development 2.0 for online community managers."
- Beth Kanter, leading nonprofit technology consultant
Newsmastering for Professional Development 2.0: Online Community Management Aggregator and Report
"Simply put, if you're planning or considering a community effort at your organization, this is a must have...the unrelenting focus on ROI in this report clearly shows how community based engagement can be justified at large organizations...Managing a community is hard work and labor intensive. The report cites detailed case studies on how to beat the odds. What the ReadWriteWeb team has done is brilliantly articulate how you can start and operationalize vibrant communities. And that's what most enterprises are pondering, today."
-Enterprise 2.0 Consultant Sameer Patel
ReadWriteWeb's Guide to Online Community Management: A Valuable Resource for the Enterprise
Thanks a lot, reviewers! We're continuing to make small changes to the Guide based on feedback, but overall the report has been very well received. We hope you'll get a copy today and use it to better engage with online community right away.
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We've engaged in open, community management since our initial launch of Springpad this past fall and love the transparency and "free" benefit that our users themselves contribute to threaded discussions, problem solving, etc...
We also get some important thoughts on new features, along with built-in consensus building and prioritization when passionate user let us know that they too want things that other users mention.
However, there are some shortcoming with some of the community tools that lead to more back and forth than found in some of the previous generation support tools. For example, product like GetSatisfaction and UserVoice offer client side widgets that you can include with your product. These widgets will gather client side info and integrate the data with your online forum - all awesome. Unfortunately, the current widget sets don't include important information like IP address, which allows us to tie user reported problems to back end log files, etc... so we end up spending alot of time trying to identify users in open forums or drive the conversation to a private exchange, i.e. send me your email address. Hopefully, the community management tools will mature.
Thank you for your notice
@Chip - Thank you for chiming in regarding UserVoice. I'd like to clarify that we do indeed capture the following with all bug reports:
From person@domain.com
On http://domain.com/upgrade
Using Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_7; en-gb) AppleWebKit/528.16 (KHTML, like Gecko) Version/4.0 Safari/528.16
IP Address: xx.xx.xxx.xxx
Locale en
In addition, UserVoice also includes an email for all users, so no back and forth needed. Hope that's helpful to you. :)
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