Performance matters in the public sector. And that means systems need to be updated just as much as is required for a privately held organization.

That is certainly the story for Concello de Santiago in northwest Spain, the government body for the city of Santiago de Compostela, a heritage city, renowned for its medieval architecture.

it is also the case for Tampa Bay Water, a Florida agency that supplies water to nearly 2.5 million people in the Tampa Bay Area - the 19th largest metropolitan area in the United States.