2009 may be remembered as the year that enterprises truly understood the importance of social software. This was manifested by the rise of enterprise collaboration services, cloud computing technologies and the growing importance of mobile technologies for the enterprise.
Web-based services are moving fast into the enterprise, raising questions about document-based environments in a world increasingly influenced by real-time information. We saw this time and again as the year rolled on. It played an important factor in how we developed our top ten list.