Comments for

Get Satisfaction, Zendesk, & JIRA: A Support Mashup

2009-07-22T21:00:00Z

Customer service reps, it's your lucky day. It just so happens that three of the top Web-based support applications — ticketing system Zendesk, issue tracker JIRA, and customer service platform Get Satisfaction — are now integrated.

Though much of this functionality was created independently by each of these three vendors, the result is a smooth connection between a public support tool, an individualized helpdesk, and an enterprise issue tracker. Together, the trio makes up a powerful set of tools for responding to customers in either a public or private forum.

]]> Helpdesk, Meet Issue Tracker The first step in this collaboration was the release of Zendesk's plugin for JIRA, the bug and issue tracker from Atlassian. The plugin allows anyone to draw in tickets in to the tracker, while any updates within JIRA will be automatically mirrored in your Zendesk.

Tying It All Together

The final piece of the puzzle is the Zendesk and Get Satisfaction integration. More than just a plugin, this is direct fusing of the two, whereby you can send and edit Zendesk support tickets without ever leaving your Get Satisfaction.

Comment from moliva on 2011-04-19

2011-04-19T17:37:19Z

I guess all companies will push forth great efforts to keep secrets before lauching.

Comment from Internet Marketing Tools on 2011-04-17

2011-04-17T12:17:13Z

Web apps integration is probably key feature in future.

Comment from formula 21 on 2011-03-03

2011-03-03T19:55:19Z

This is definitely one of the coolest happenings. I have been using all 3 products in the past and within the last week had upgraded to test these out as an integrate suite. Another cool aspect is that Zendesk and Freshbooks also integrate, which has helped my back and front office processes

Comment from orjin krem on 2011-02-18

2011-02-18T14:40:08Z

Eric should disclose that he is with TeamSupport and that it does NOT come close to the functionality of the support mashup described above for the same price point!

Comment from Turkcell kontör on 2010-08-28

2010-08-28T11:08:12Z

Comment from Kontör on 2010-08-28

2010-08-28T11:06:44Z

Comment from Cep telefonu on 2010-08-28

2010-08-28T11:05:25Z

The first step in this collaboration was the release of Zendesk's plugin for JIRA, the bug and issue tracker from Atlassian. The plugin allows anyone to draw in tickets in to the tracker, while any updates within JIRA will be automatically mirrored in your Zendesk. http://nokiaceptelefonu.net

Comment from sex shop on 2010-08-28

2010-08-28T11:04:03Z

Comment from şişme bebek on 2010-08-27

2010-08-27T07:07:18Z

Comment from sex shop on 2010-04-28

2010-04-28T09:10:10Z

Zendesk integration with Get Satisfaction will be available as a standard part of our $99/mo account (of course, you'll need to pay for Zendesk separately.) We haven't turned it on as a regular feature quite yet -- soon! -- but in the meantime email me at lane -at- getsatisfaction.com if you have at least a $99/mo account and I'll get it turned on for you now

Comment from magic on 2009-12-26

2009-12-26T19:26:59Z

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Comment from vitamin c on 2009-12-18

2009-12-19T05:24:37Z

In the Widget I can see the projects, but no "Assignee ID". I think that's the reason why the "Submit" button does nothing in the IE 8 (seems to get a JS exception). I'm using the newest version of JIRA... Any problem with that?I stepped over the JIRA configuration as I think it's only for the way back, isn't it?
Another question: Although the trigger fires on every comment - an issue is only created in JIRA when using the widget? So the trigger action only works if a issue is already created using the widget?

Comment from Ted Box on 2009-09-24

2009-09-24T13:25:52Z

Eric should disclose that he is with TeamSupport and that it does NOT come close to the functionality of the support mashup described above for the same price point!

Comment from Eric Harrington on 2009-08-05

2009-08-05T20:24:07Z

TeamSupport.com combines support and bug tracking since inception - to solve this very problem with ONE solution.

TeamSupport already integrates with SVN which allows source control commits to be entered right into the ticket.

With an API coming shortly and integration to both Salesforce.com and Highrise (37signals.com), things are about to get very interesting when it comes to connecting the dots.

Comment from Corey Ganser on 2009-07-23

2009-07-23T18:53:42Z

MindTouch supports integration with ZenDesk, Jira, Trac, Mantis, Bugzilla, and SVN allowing you to expose reports and mashup information so that you can access it all from one application. With this integration, the customers have full transparency into the progress of releases, status of their support tickets, and access to bug reporting. MindTouch's open API also lends itself to allow further integration with other Web Apps like Get Satisfaction.

Comment from Kai on 2009-07-23

2009-07-23T08:53:18Z

I hope getsatisfaction also integrate to open source / free systems like trac http://trac.edgewall.org/.

Comment from Rob on 2009-07-22

2009-07-23T02:27:43Z

These companies are the ones who understand where things are headed from both the dev side and the business side and listen to their customers. Glad to see the integration and wish them all much success.

Comment from lane on 2009-07-22

2009-07-22T23:41:28Z

Comment from Ken Olofsen on 2009-07-22

2009-07-22T23:35:21Z

Hi Chris,

The Zendesk Updater Plugin for JIRA can be found on the Atlassian Plugin Exchange.

Hope this helps.
Ken

Comment from Chris on 2009-07-22

2009-07-22T22:21:53Z

Don't know where to start..... is there a page for this integration??