People

The process begins with profiling your target audience. Forrester identifies four types of mobile users:

• Task workers
• Information workers
• Wannabes
• SuperConnecteds

Each has their own requirements and you need to determine what those are before starting.

Objectives

Next you must determine what business objective(s) you want to meet and whether the mobile channel is an appropriate means for accomplishing those objectives. Forrester identifies the following innate strengths of mobile and suggests considering whether any of them correspond to your business objectives:

• Acting quickly on time-sensitive information
• Adding location-specific context
• Alerting passive users to take action
• Acquiring new customers
• Reducing traffic in higher-cost interaction channels

Strategy

Before selecting what technology to use, Forrester suggests asking the following questions:

• How many users do we need to reach?
• What will our mobile application user experience (UX) be?
• How will we deliver and support our mobile application?
• Are on-device hardware capabilities needed?
• Is the number of mobile users predictable?
• What's the application's duty cycle, and what is our level of commitment to the app?

Choose Your Development Technology

Finally, you'll be ready to choose what technology to use to build the application. There are now several options available for mobile development, including:

• Mobile Web technologies
• Java Micro Edition
• Native client development
• Full Web technologies
• Container-based rich Internet applications
• Mobile middleware platforms

Forrester recommends taking a full Web approach if possible.