SaaS backup provider Backupify has recently examined its own customer sample to do some demographic profiling of Google Apps users. The results are somewhat intriguing, as you can see in the infographic below. If you remove .edu domains, Google Apps still has nearly 40% of all of its seats used by businesses with more than 10,000 employees. The company surveyed their customers who have at least 30 users.

Today Zoho announced a makeover for its venerable (my, how time flies) CRM SaaS service, including new features and a new UI. The company also stated that its software is used by 5.5 million users and has 25,000 CRM customers. The features are all available immediately and the existing pricing remains the same.

Cisco today unveiled new versions of its popular WebEx and Jabber communications tools at its customer conference in Miami. There are new features, beefed up mobile clients, and a better experience for the low-end users with free versions too. With today's announcements, Cisco is finally pulling together the various pieces of technology that it purchased several years ago, and offering a compelling reason to look closer at its offerings.

Both Podio and Mzinga have announced major updates to their enterprise collaboration and social streaming services this week. While they operate at different price points, this is yet another indication of product maturity in this space.

First is Podio, whom we included as one of our 2011 startups to watch from last December. New this week is what they call Employee Network where everyone from the same company will automatically be joined, and only those with a verified domain email address can get access. This gets around the startup effort to promulgate Podio across the company. They also made changes to their pricing model too.

Tired of tracking down when you need to refill your printer supplies? Then check out the latest innovation that IT management vendor Spiceworks has implemented today: an automated printer ink and toner reminder and restocking program. The company claims its users are responsible for maintaining more than 10 million printers, and that adds up to a lot of toner cartridges.

Remember the days when all your IT staff needed for remote server management was a pager and a terminal emulator? Now Tellago Studios is bring things into the modern era with a SaaS app called Moesion, making it easier for folks to manage their servers from their iPhones and other smartphones.

With more than 100 vendors offering integrated discussion forum/wiki/news feed apps, Gartner has produced its report of this marketplace, calling it Social CRM. "Most vendors remain relatively small and unprofitable," says the report authored by Adam Sarner and others called Magic Quadrant for Social CRM. (You can't really look at the report unless you are a Gartner customer, though.)

So last year Salesforce bought Jigsaw, a cloud-based crowd-sourced data tracking service. Now they are trying to put a pretty face to the whole thing with this week's announcement of Data.com.

An article by Derek Singleton on the blog for Software Advice talks about five things that he sees makes SaaS unique, including the talent draw of cloud companies, the ability to scale up operations more smoothly, the way cloud software is being purchased and consumed and other reasons.

While Singleton makes a lot of sense - and I do like the folks on Software Advice and think they are generally smart guys - he is missing a few major drawbacks with SaaS that are holding things back for better enterprise adoption.

You probably don't know that IBM sells a social media and community building tool that competes with Socialtext and Jive and combines wikis, social streams, discussion forums and integrates with IBM's Sametime for presence/IM communications. It is called Connections and today IBM announced that mobile versions of Connections are free to download. This is a good thing, because their pricing was driving me batty. The software that has more options than your father's Oldsmobile, and trying to find the right place to learn about it on IBM's Web site isn't easy either. (Try starting here.)