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Why Do Small Business Services Sometimes Lack Sophistication?
By Alex Williams / December 15, 2009 6:15 PM / 19 Comments

Collaboration services targeted at the small business market often seem more like software suites than Web-based services with deep linking capabilities and tag-based environments. For example, the new offering from

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Enterprises, Struggling to Manage Your Data? Try The Semantic Web
By Richard MacManus / May 29, 2009 5:00 AM / 14 Comments

A new PricewaterhouseCoopers Technology report explains how the Semantic Web and Linked Data can help enterprises manage their large-scale data better. The PwC Center for Technology and Innovation team spent

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Google Buzz in Enterprise - Will Need to Overcome Google Apps Limitations
By Alex Williams / February 9, 2010 10:30 PM / 20 Comments

Google Buzz is headed for the enterprise. According to the Google Enterprise blog, Google Buzz will become a part of Google Apps within the next few months. Google Buzz applies

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IT Poll: Is One Version of Windows for All Devices the Right Approach?
By Klint Finley / July 14, 2011 3:00 PM / 0 Comments

This week at Microsoft's Worldwide Partner Conference the company made its tablet strategy more clear. As reported by Mary Jo Foley, Microsoft Windows Phone President Andy Lees said: "We

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Report: Intranets Increased Collaboration Support in 2008
By Richard MacManus / January 5, 2009 12:36 PM

Every year old-school web design guru Jakob Nielsen releases a survey of the world's top Intranets. This year's report has some interesting comments on the use of 'web 2.0' techniques

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Water Utility Control System Hacked Last Week
By David Strom / November 21, 2011 10:00 AM / 0 Comments

Last week the news blogs were filled with information about a second attack on a computer-based supervisory control system (SCADA) at the Curran-Gardner Township Public Water District based near Springfield

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SAP's Proof of Concept for Augmented 'Corporate' Reality
By Alex Williams / February 4, 2010 11:52 AM / 8 Comments

SAP is experimenting with augmented reality to show it can be used with its business applications. On the SAP Web 2.0 blog, Timo Elliott calls it "Augmented Corporate Reality." The

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SocialCalc Comes Out of Beta, Marking 30th Anniversary of VisiCalc, the first Spreadsheet Technology
By Alex Williams / October 19, 2009 12:37 PM / 26 Comments

On this day 30 years ago, Dan Bricklin's VisiCalc spreadsheet program changed the way people thought about computers and how they applied to business. Bricklin remains a leader in the

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15+ Enterprise Apps for Android
By Klint Finley / September 23, 2010 12:00 PM / 6 Comments

Android has seen astounding growth in both the consumer and enterprise markets, but the iPhone and BlackBerry have dominated enterprise-specific app development. That may be starting to change. Today

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Study: PDF May Be Creating More Paperwork Than It Saves
By Scott M. Fulton, III / February 7, 2012 11:30 AM / 0 Comments

In 2008, a UK-based Adobe Acrobat engineer remarked, "I believe in striving to minimize the use of paper, but I do believe that we will probably never reach a position

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Remote Work: Pitfalls and How to Avoid them
By Klint Finley / September 6, 2010 7:30 AM / 18 Comments

One big theme to emerge out of our conversation last week about the future of the workplace was remote working. I thought it would be beneficial to start this

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Why BYOD Isn't a Trend
By David Strom / December 5, 2011 10:00 AM / 0 Comments

The big trend that many of you will find on several top ten lists this month, but not on mine, is Bring Your Own Device (BYOD). The reason it is

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The Rules of Exception
By Klint Finley / July 22, 2011 4:00 PM / 0 Comments

Sameer Patel of the Sovos Group wrote an excellent blog post on the way organizations tend to deal with exceptions to process. "The sheer impracticality of channeling exceptions in

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9 Presentation Apps for the iPad
By Klint Finley / May 11, 2011 4:16 PM / 0 Comments

Continuing our series on iPad apps for work, today we'll look at presentation tools. Presentations seem like the killer use case for business travelers that need to give presentations

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Chrome OS Release Announced for Q4; Google Making an Enterprise Play?
By Klint Finley / June 2, 2010 2:30 PM / 1 Comments

Google will release its Chrome OS - initially to just laptop users - in Q4 InfoWorld reported today. This announcement comes on the heels of rumors that Google is ditching

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The Coming Opportunity of BYOD
By George Watt / December 28, 2011 6:00 AM / 0 Comments

A few weeks ago, RWW Channels Editor David Strom posted Why BYOD Isn't a Trend. He skewered the notion that BYOD is new, noted that IT leaders have dealt with

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"Smart Phone" is a Misnomer: It's a Computer, not a Phone
By Alex Williams / January 7, 2010 1:33 PM / 20 Comments

The smart phone is not a phone. It's a computer. It's like your desktop or laptop. It stores data. It connects to the Internet. It runs applications. It's a computer,

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Does Anonymizing Data Help Protect Customers' Privacy?
By Klint Finley / June 16, 2011 5:15 PM / 0 Comments

Data collected from customers is routinely anonymized and then sold or otherwise disseminated for research purposes. But does anonymization work? One particularly high profile case was Netflix's release of

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3 Ways to Make Outlook More Social
By Alex Williams / March 10, 2010 10:34 AM / 18 Comments

Microsoft Outlook has historically been at the heart of document-based environments that for many years have ruled the enterprise. But the walls that have guarded this document-based world are crumbling

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6 Help Desk and Customer Service Apps for the iPad
By Klint Finley / May 27, 2011 3:00 PM / 0 Comments

You probably won't want to replace all your call center PCs with iPads, and doing "real" support work likely requires a full keyboard. But we're betting at least a

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The Mac Comeback: Analysis Reveals 46% of Companies Issue Macs
By Scott M. Fulton, III / January 26, 2012 1:00 PM / 0 Comments

Over six years ago, I rounded up a group of analysts to elicit their opinions on what was then a startling trend: People who purchased iPods were then purchasing Macs.

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The Online Collaboration Tools Guide
By Guest Author / April 16, 2009 6:15 AM / 20 Comments

Collaboration tools and online storage applications offer many possibilities: online collaborative editing, synchronizing across computers, sharing multiple files and discussion boards, and sharing windows and documents on the spot, to

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Analysis: What Windows 8 Should Become
By Scott M. Fulton, III / September 11, 2011 7:10 PM / 0 Comments

You can see the changes when you walk down the departure gates at the airport. The Apple logos are everywhere. At the recharging stations, at least half of the notebook

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3 Trends in Idea Management
By Klint Finley / September 1, 2010 3:30 PM / 20 Comments

Idea management software seeks two "holy grails" of enterprise collaboration technology: 1) innovation and 2) the breaking down of silos. Enterprise idea management has been around for over 10

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Facebook's HipHop: Impact on the Enterprise May Go Deep into the Code
By Alex Williams / February 3, 2010 5:34 PM / 20 Comments

The influence that Facebook is having on the enterprise now goes beyond making the corporate world a more Web-oriented place - its impact now goes deep into the code. Facebook

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