ReadWriteEnterprise

In the space of a year Precise, Software, a midsized provider of application management technologies based in Silicon Valley and Tel Aviv, Israel completely transformed its IT infrastructure to virtualization

Today Zoho announced a makeover for its venerable (my, how time flies) CRM SaaS service, including new features and a new UI. The company also stated that its software is

Paul Greenberg's engaging experiment in highlighting CRM vendors from around the world has concluded today, with the announcement of the winners of his CRM Idol contest. You can view the

With more than 100 vendors offering integrated discussion forum/wiki/news feed apps, Gartner has produced its report of this marketplace, calling it Social CRM. "Most vendors remain relatively small and unprofitable,"

So last year Salesforce bought Jigsaw, a cloud-based crowd-sourced data tracking service. Now they are trying to put a pretty face to the whole thing with this week's announcement of

Last year, financial analysts took note of the steepening share decline by SAP in the CRM software market, with the other three major players - Salesforce.com, Siebel (Oracle), and Microsoft

As Brian Williams of NBC News is fond of saying, the news begins now. If you are looking for cool CRM apps from smaller companies that don't necessarily have the

As new firms enter the Web-based help desk services arena, we are seeing a blurring of lines between the traditional service desk products and the breed of public online Q&A

Assistly, a social CRM and help desk software-as-a-service, announced version 2.0 of its product this week, including a new freemium pricing model. Your first Assistly user is now free,

IntellectSpace announced this week ProspectVisual, another tool that can help integrate your social graph with your existing contact and customer relationship managers. The service doesn't come cheaply: pricing starts at

Microsoft Office 365, the cloud-based service from Microsoft (read our take on it here), already supports Outlook/Exchange, SharePoint, Word, Excel, PowerPoint and Lync. We've reported that BlackBerry Enterprise Server

ZohoCRM, the popular SaaS business suite, has extended its reach into the mobile world with two new apps for iPhones and Blackberries that are available today. You can watch the

It's been almost three years since Doc Searls posted his ten principles of VRM. Now that a few VRM project in development, he's added a new list: that give

Atlassian, New Relic, OTRS, Pivotal Labs, Service Now, SugarCRM, and Zendesk have agreed to support a common JSON API specification for customer service applications called NetworkedHelpDesk.org. The idea is

Paul Greenberg announced this week a fun new project called CRM Idol that will have 60 small CRM-related companies go up in front of a panel of judges and

The iPad isn't just a hot new consumer device, it's also an increasingly popular tool for business. Every week we take a look at the latest developments in its

Ever since the term "Web 2.0" started to catch-on, people have been speculating as to what "Web 3.0" will be. Briefly stated, Web 1.0 was the Static Web and

Here we are at the opening for Sugar CRM's Sugarcon event. The theme is openness and the social world. This is a defining event for Sugar as the service

The iPad isn't just a hot new consumer device, it's also an increasingly popular tool for business. Every week we take a look at the latest developments in its

This morning, Salesforce.com announced its intent to acquire social media monitoring company Radian6, a market leader in the social analytics space, for $276 million. Radian6 boasts half the Fortune

Last year Douglas Rushkoff took on the conventional wisdom of brand marketers at the Pivot conference. Earlier this year we posted his talk and it caused a good bit

There's still no word on when or if Microsoft's enterprise microblogging product OfficeTalk will ship, but Sonoma Partners is already bringing microblogging to Microsoft Dynamics with its Vibe product.

IT project failure expert Michael Krigsman shared some thoughts on social CRM adoption at Dreamforce last December. Krigsman has posted a video from Dreamforce and added some thoughts. Frankly,

Today SugarCRM released the results of its 2010 social CRM survey, and it seems to be generating a bit of buzz on Twitter. The survey found that although only

CRM and social CRM expert Paul Greenberg finished posting his CRM 2011 Watchlist series this week. It's six parts totaling more than 35,000 words. It's a much more detailed