customer experience management
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Enterprise Support Lessons Learned From Gen Y
Recent news reports name GenY as the most influential generation for retailers. Given ReadWrite's coverage of Gen Y working preferences here, I thought I would take a moment to provide some of the many lessons we've learned with building communities aimed at this cohort.
Oracle Gets More Social and Takes on Adobe with FatWire Acquisition
Oracle announced today that it will acquire FatWire. Financial details were not disclosed. FatWire bills itself as customer experience management company and provides tools for content management, community forums, analytics, digital asset management, etc. It sounds very much like what Adobe is doing with its Digital Enterprise Platform (formerly LiveCycle), which was announced yesterday.
According to the announcement, Oracle wants to use this technology to help its customers create unified customer experiences across channels - including those ever important new channels like mobile and social.