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enterprise video

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5 Video Platforms Vying to Be the YouTube of the Enterprise

By Klint Finley / March 12, 2011 03:00 AM / Comments

Although enterprise video adoption is slow, several platforms are competing to bring the simple video sharing experience of services like YouTube to business users. Here's a look at five of them.

Each of these solutions give uses the ability to upload video, encode it, view and share it online and track analytics.

Salesforce.com Bringing Apple's FaceTime to the Contact Center

By Klint Finley / March 3, 2011 04:30 AM / Comments

Last night Salesforce.com announced version 3.0 of its ServiceCloud product. Today at the Cloudforce event in New York City CEO Marc Benioff revealed more about the new version. Most importantly, ServiceCloud is transforming into a unified communications system for customer support by integrating VOIP and video conferencing technologies - including Apple's FaceTime. Benioff didn't specify, but it's possible some of the new features were built using technology from Salesforce.com 's acquisition of DimDim earlier this year.

IT Poll: How Do You Use Video in the Workplace?

By Klint Finley / March 3, 2011 04:00 AM / Comments

We recently covered Forrester's research on how few customers want to use video in the workplace. However, as new consumer tools like FaceTime and Flip Phones proliferate and companies like Cisco and Salesforce.com push new video technologies into the enterprise, the expansion of video seems inevitable.

How is your company using video?

Video in the Enterprise is Not What Most Workers Want

By Klint Finley / January 27, 2011 08:36 AM / Comments

Two new reports released from Forrester explore the state of video in the enterprise. "Information Workers Are Not Quite Ready For Desktop Videoconferencing" tells us that most workers polled do not want to use desktop video conferencing. Meanwhile, the "TechRadar For Content & Collaboration Professionals: Enterprise Video, Q1 2011" report looks at video in general across the enterprise.

"Although video hasn't yet taken hold as the way we communicate or work, it will play an important role in connecting the increasingly distributed workforce," says the Radar report. The reports authors cite research showing that 46% of information workers are expected to be telecommuters by 1016.

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