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With more than 100 vendors offering integrated discussion forum/wiki/news feed apps, Gartner has produced its report of this marketplace, calling it Social CRM. "Most vendors remain relatively small and unprofitable,"

A study last month by the Info-Tech Research Group found little difference by organization size in how businesses use social media, and also provided lots of practical information on

Buddy Media, the Facebook content management company we profiled earlier this year, announced that it will acquire social media sharing and analytics company Spinback. And earlier this week Tap11

Forrester has released its 2010 The Forrester Wave: Community Platforms report by analyst Melissa Parrish. Jive and Lithium took top honors this year. Forrester also evaluated KickApps, Telligent Systems,

Today, Lithium Technologies, a major provider of enterprise community platforms, announced their acquisition of Keibi Technologies, developer of automated content discovery, analysis, and moderation for online communities. While Keibi may

Linking the value that a product or service provides to a price is an art, rarely a science. Software pricing, in particular, has suffered from this being done poorly. The