ReadWriteEnterprise

Customer satisfaction has always been key to doing and keeping business. Current studies show that customers who seek out good service are also the most loyal to the businesses they engage with. In today's world of structured data, it's possible to listen more closely and respond better to customer feedback by collecting and analyzing customer data from multiple sources.

Learn how smart businesses are growing their loyal customer base by improving customer satisfaction and cutting expenses by harnessing the power of customer data.

Disclosure: Qwest Business is a ReadWriteWeb sponsor

Taking risks is just part of doing business these days. You have to look at all the options. That may mean increasing the number of suppliers, hiring more employees or trying a variety of different business models.

That also means a host of new security issues that requires organizations to implement a risk management strategy. This brief from IDC examines the security challenges organizations face and how organizations can deploy managed services to alleviate the issues that come with the evolving business landscape.

Disclosure: Qwest Business is a ReadWriteWeb sponsor

Multiprotocol label switching (MPLS) is a converged data network technique that facilitates the most efficient platform for transporting a diverse array of different types of traffic. MPLS provides a simplified network infrastructure for the simultaneous transport of multiple applications such as voice, video, and data.

This paper addresses common misconceptions about MPLS, explains why it's relevant to business and more.

Every firm, company or enterprise with distributed data and voice networks is looking for ways to control costs and increase efficiency. To achieve these goals, businesses need to integrate both voice and data onto a single, converged network to reduce costs and improve productivity. A converged voice and data network is the foundation for Unified Communications (UC), which fosters productivity through mobility and collaboration. Mobile technology allows users to work smarter with simple, end-to-end solutions that combine time-saving communication tools that boost user performance, such as virtual private networks and wireless applications. UC also promotes effective collaboration by connecting people with the right resources the first time, thereby increasing productivity. This paper examines the value of UC applications, tools and technologies to provide guidance for pain-free migration to a more efficient and high-performance business environment.

Look at the evolution of the enterprise and a pattern emerges. On-premise systems evolved to meet business demands. Today, there is the option to move services off the enterprise into the cloud.

This executive brief from IDC looks at how enterprises can turn their IT infrastructures into dynamic environments that can scale according to demand and better support business needs.