ReadWriteEnterprise

So what's the next step, I asked? Do people start wearing biometric tokens that send signals to devices in the neighborhood, letting you know when you're in their vicinity

If you are trying to keep track of your competitors, you have a variety of tools that can make your search for business news easier. At the low end (meaning

Remember the last time when an Internet site tried to be all things to all people, limit the way that they accessed their content, and tried to make themselves into

With more than 100 vendors offering integrated discussion forum/wiki/news feed apps, Gartner has produced its report of this marketplace, calling it Social CRM. "Most vendors remain relatively small and unprofitable,"

It's been a crazy conference week with VMworld and Dreamforce '11 going on at the same time. News from those shows have been all over ReadWriteWeb's channels this week, like

So last year Salesforce bought Jigsaw, a cloud-based crowd-sourced data tracking service. Now they are trying to put a pretty face to the whole thing with this week's announcement of

It may seem less of a shock to those who experience history as a constant, flowing stream, who perceive events as progressions rather than snapshots, who remember the recent, and

Turning live chats with your customers into actionable leads just got a tad easier thanks to Olark's intgration with SaaS CRM Salesforce.com. Olark is a customer service live chat app

You might not recognize me here in the ReadWriteEnterprise channel and for good reason: I loudly and often proclaim that I don't do enterprise. In my mind, enterprise software is

Dreamforce, Salesforce.com's annual user conference, is next week and the related announcements are starting to roll in. This week we're seeing an upgrade to Zuora's cloud billing system, a

Customer relationship management software company Salesforce has bought Jigsaw, according to an announcement from the company. The San Mateo, CA-based Jigsaw is a crowd-sourced business contact data outfit. Salesforce delivers

Linking the value that a product or service provides to a price is an art, rarely a science. Software pricing, in particular, has suffered from this being done poorly. The