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Results tagged “service cloud” from ReadWriteEnterprise

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Salesforce.com Service Cloud 2: Customer Service for the Social Web
Written by Steven Walling / September 9, 2009 3:00 PM / 2 Comments

Salesforce.com is best known for its CRM and its cloud computing platform. But according to the company its fastest growing product is Service Cloud, a kind of SaaS customer service

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Salesforce.com Integrates Twitter
Written by Bernard Lunn / March 23, 2009 12:01 AM / 14 Comments

When Gmail failed a few months ago, I tried using Google to find out what was going on. When that did not get me an answer, I tried Twitter and

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