Results tagged “service cloud 2” from ReadWriteEnterprise
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By Alex Williams / November 18, 2009 12:01 PM
/ 23 Comments
Salesforce.com is offering the capability to integrate Facebook and Twitter into its sales and customer support offerings, another sign the company is making a full-shift to the social web. How
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By Alex Williams / October 5, 2009 3:35 PM
/ 15 Comments
Salesforce.com and Cisco announced a partnership today that brings together Salesforce.com's online customer service software with Cisco's strengths in IP Telephony. The service, called "Customer Interaction Cloud," is designed to
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