ReadWriteEnterprise

Paul Greenberg's engaging experiment in highlighting CRM vendors from around the world has concluded today, with the announcement of the winners of his CRM Idol contest. You can view the

As Brian Williams of NBC News is fond of saying, the news begins now. If you are looking for cool CRM apps from smaller companies that don't necessarily have the

As new firms enter the Web-based help desk services arena, we are seeing a blurring of lines between the traditional service desk products and the breed of public online Q&A

Social media provides companies with new opportunities for customer service, research and marketing (within reason of course), but most respondents to a survey of C-level executive conducted by Harris

Assistly, a social CRM and help desk software-as-a-service, announced version 2.0 of its product this week, including a new freemium pricing model. Your first Assistly user is now free,

One of the issues facing social business and social CRM strategies is the issue of whether customers want to use social media as means for getting customer support. As

How often do you want to "engage" with your toilet paper brand? Or your phone company? What about your bank? If you're like me, if you want to be

Socialcast (which was recently acquired by ReadWriteWeb sponsor VMware) ran an interesting infographic these week visualizing, among other things, a social media study conducted by the Center for Marketing

Social media, or at least its widespread use, may be relatively new, but certain human behaviors are not. For example, David Aaker, blogging at the Harvard Business Review, points

Want to do a better job of working together but don't want to run some desktop-oriented software? Then consider a new suite of mobile social apps available for your smartphone

It's almost time for another Enterprise 2.0 conference in Boston, which means it's time for another Enterprise 2.0 Launchpad contest. The conference will be held June 20 to 23,

Buddy Media, the Facebook content management company we profiled earlier this year, announced that it will acquire social media sharing and analytics company Spinback. And earlier this week Tap11

Today at BlackBerry World in Orlando, FL RIM announced it will add support for managing Android and iOS devices to its BlackBerry Enterprise Server platform. The technology will come

Paul Greenberg announced this week a fun new project called CRM Idol that will have 60 small CRM-related companies go up in front of a panel of judges and

Ever since the term "Web 2.0" started to catch-on, people have been speculating as to what "Web 3.0" will be. Briefly stated, Web 1.0 was the Static Web and

Here we are at the opening for Sugar CRM's Sugarcon event. The theme is openness and the social world. This is a defining event for Sugar as the service

This morning, Salesforce.com announced its intent to acquire social media monitoring company Radian6, a market leader in the social analytics space, for $276 million. Radian6 boasts half the Fortune

Paul Greenberg described Apple as a product and engineering centric company, as opposed to a customer and social media centric company, in the interview with Dennis Howlett we posted

Social CRM, as a concept, has been around for five or six years now, according to Paul Greenberg and Estaban Kolsky, two analysts interviewed on the subject by Dennis

HooteSuite wasn't the only company to announce a social analytics suite yesterday: Adobe announced the addition of a new product called SocialAnalytics to its Online Marketing Suite. SocialAnalytics will

"Call centers treat agents like slave labor," writes Forrester analyst Kerry Bodine. She suggests that instead of spending money on the latest technology - cloud, mobile, social analytics and

Last year Douglas Rushkoff took on the conventional wisdom of brand marketers at the Pivot conference. Earlier this year we posted his talk and it caused a good bit

Facebook use is growing faster in Africa than on any other continent, and the Chinese are some of the most active social media users in the world. The first

Social media maven Maria Ogneva announced today that she is joining Yammer next week as head of community. "To me, this is not just another job. In many ways,

As we've said before, consolidation is a watch-word for 2011. Every week we're seeing acquisitions in the cloud, data analysis and enterprise social software market. We've already covered one