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We promise to refrain from any cynicism about the survey results we receive. That said the surveys are sometimes misleading, looking for a public relations hit. Hope that isn't too

A Deloitte study that came out this morning shows a much deeper interest in the social web but still a lot of potential left to tap. This is the second

Jive, a leader in "social business software" for enterprise collaboration and community platforms, has added social media expertise to its repertoire. Through social media monitoring tools from Radian6, the new

The Dachis Group, an agency founded by former Razorfish CEO Jeff Dachis and backed by Austin Ventures, has made its first acquisition. Late Tuesday night the company announced it has

Half of the team that founded Etsy, along with a former Etsy and Amazon.com product manager, have quietly launched a new startup. Postling is a centralized platform for small businesses

Lithium has changed its game. Once limited to customer communities, the company has moved to become a complete social CRM for the enterprise. Lithium's new approach creates a flow of

Xing is one of the top business social networks in the market today, especially in Europe. But the new features they're touting for the paid Premium users are grossly underwhelming.

Amplify, a service for gathering and sharing clips from the Web, has added the ability to subscribe to the clippings of others in a fashion very similar to Twitter's asynchronous

John Hagel, perhaps best known for his book The Only Sustainable Edge, has been one of the leading strategic thinkers for decades. Recently, as Co-Chair of the Deloitte Center for

Corporations know that their relationships with customers are drastically changing as a result of the new capabilities made possible by Web 2.0 and social media. Customers increasingly expect to engage

In a recession, budgets are tightened, jobs are cut, and those who remain are expected to do more with less. Given this type of economic reality, it's surprising to hear

Businesses and established organizations are vastly different environments than the Web 2.0 social networking-centric universe. Where Web 2.0 is all about sharing information and engaging in two-way conversations, the enterprise