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Those of us who make a living by making things happen (i.e. who hustle) know that it is a people game. All of the tools in the world won't beat

Salesforce.com is best known for its CRM and its cloud computing platform. But according to the company its fastest growing product is Service Cloud, a kind of SaaS customer service

It's become fashionable among a certain set to declare that RSS is no longer the foremost pipeline for news and information on the Web. Steve Gillmor and innumerable others have

CureCRM is new software as a service that aspires to be the "cure for the common CRM." As you might be able to tell from its logo, the service is

TwoTweet is a new shopping cart service that integrates closely with your Twitter account, using it to log in and letting your customers "reply to buy." While it's a cute

Half of the team that founded Etsy, along with a former Etsy and Amazon.com product manager, have quietly launched a new startup. Postling is a centralized platform for small businesses

Twitter has launched Twitter 101, a "special guide" to the 140-character network aimed at businesses. Use of Twitter by marketing departments has seen explosive growth recently, if you're a user

Lithium has changed its game. Once limited to customer communities, the company has moved to become a complete social CRM for the enterprise. Lithium's new approach creates a flow of

In this morning's New York Times, there's an interesting article about the new trend of "ghost Twittering." If you don't know what that means, it's when someone, usually a celebrity,

Twitter marked its 3rd birthday this weekend and the site that Nielsen called the fastest growing social network last month shows no signs of slowing down. While active participation by

When Gmail failed a few months ago, I tried using Google to find out what was going on. When that did not get me an answer, I tried Twitter and

Why is the Enterprise 2.0 market not taking off more strongly? The reason has to do partly with ill-conceived pricing structures: volume-discount (VD) schemes. Fix them, and you fix one