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As new firms enter the Web-based help desk services arena, we are seeing a blurring of lines between the traditional service desk products and the breed of public online Q&A

Zendesk is a hosted help desk solution we've covered many times at ReadWriteWeb. Although Zendesk has served big companies like Adobe and Sony Music, it's better known as the

Assistly, a social CRM and help desk software-as-a-service, announced version 2.0 of its product this week, including a new freemium pricing model. Your first Assistly user is now free,

Atlassian, New Relic, OTRS, Pivotal Labs, Service Now, SugarCRM, and Zendesk have agreed to support a common JSON API specification for customer service applications called NetworkedHelpDesk.org. The idea is

You probably won't want to replace all your call center PCs with iPads, and doing "real" support work likely requires a full keyboard. But we're betting at least a

Plenty of people have tried to make customer service "fun." If you've ever worked a customer service job, you may have seen a FISH! Training Video. But chances are

Earlier this week, thanks to the iPad, Apple overtook HP as the biggest vendor of mobile computers. Challenging HP, one of the largest vendors of both consumer and enterprise

Zendesk announced this week that it has secured $19 million in Series C funding. The company, which powers the help desks for companies like RackSpace and Twitter, has now

Every week we see more new tools and updates to existing products than we have time to write about. But here are a few product updates that are worth

Android has seen astounding growth in both the consumer and enterprise markets, but the iPhone and BlackBerry have dominated enterprise-specific app development. That may be starting to change. Today

Help desk SaaS provider Zendesk announced new Twitter integration features today, including the ability to create new Zendesk tickets directly from Twitter, record Twitter conversation as part of a

Customer service reps, it's your lucky day. It just so happens that three of the top Web-based support applications — ticketing system Zendesk, issue tracker JIRA, and customer service platform