Hack Your Help Files
You probably have lurking around your company a collection of moldy compiled HTML files, left over from another era when those were the cat's meow and the latest and greatest in online help technology. Well, this week Mindtouch is prepared to help you convert them over into a more social setting and bring those dusty help files into something that can be more useful today. I am talking about help files that were designed by Adobe FrameMaker, Adobe RoboHelp, XMetal and several Microsoft products too.
The company offers a SaaS-hosted help system called TCS that starts at $180 a month and goes up from there. Included is a new feature with the ability to do the compiled HTML conversions and import into TCS. Hierarchies, cross-link references, image and page formats are all maintained.
When brought into TCS, they are searchable, indexed, and a Web-based knowledge base that instantly gives you the ability to do analytics on their content. Think of this as instant liberation for your legacy help desk software.
While this isn't all that sexy, it is a very utilitarian function and something worth investigating.
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