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Today Sprout Social has come out with v2 of their social media management service. It adds personalized dashboards, multi-user account management, an iPhone app, and dozens of other features. We

Forrester Research CEO, George Colony, writes a blog where he helps other CEOs understand how business and technology intersect. His most recent post compared social media to sex, a comparison

Ayelet Noff, a.k.a. Blonde 2.0, has been a well-regarded, world-traveling social media strategist for more than ten years and is part of Chris Heuer's AdHocnium unagency, as well. While attending

Taking advantage of the increasing importance of social media management for businesses, Spredfast, a finalist at this year's Microsoft BizSpark Accelerator at SXSW, has received $1.6 million in funding from

In a recession, budgets are tightened, jobs are cut, and those who remain are expected to do more with less. Given this type of economic reality, it's surprising to hear

With more than 100 vendors offering integrated discussion forum/wiki/news feed apps, Gartner has produced its report of this marketplace, calling it Social CRM. "Most vendors remain relatively small and unprofitable,"

Despite the proverbial "the customer is always right," the relationship between the customer and the company has long been organized for the benefit of the latter. But the ability for

Former PARC visiting social software researcher and startup trobairitz Brynn Evans announced today that she has joined the social product group of the UX design team at Google. Evans says

Most of us still don't like giving out our credit card information on social networking sites, according to a poll of 2,630 adults by Harris Interactive for Digitas. And that

Microsoft just announced that Bing Social - the company's Twitter and Facebook search engine - will now also recommend influential users that are connected to a given search term. If