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It's a common dilemma for startups: you want to be able to provide excellent customer service and support to your early customers. You want to hear their feedback. You want

I visit a lot of startup websites. A lot. And as a journalist, I am perhaps more prone than others to click on a company's "About Us" page. Of course,

On Friday, the news we've known for some time was officially announced: Facebook has acquired check-in service Hot Potato. Hot Potato has updated its website with a "We're winding down

In the heart of downtown Chandler, Arizona - a city at the south-eastern edge of Phoenix's low and flat suburban desert sprawl - sits Gangplank, a collaborative co-working facility of

Earlier in the week, we profiled Concept Feedback, a community that helps site designers and developers get quick constructive criticism on their various projects, and in the article we stressed

Okay, so you'll have to file this one under "future weekend reading" because this book isn't out yet, but I thought I would provide a bit of a heads-up post

Few companies put as much effort into customer service as they do into member acquisition. However, in order to retain members, community-driven startups need to be conscious of the entire

Don't you hate it when someone attractive asks you for an imaginary light, and your iPhone Zippo crashes? ZenDesk is offering a new embeddable drop box solution to give iPhone