Online Shopping - ReadWriteWeb http://www.readwriteweb.com/feeds/tag/Online Shopping en Copyright 2009 Richard MacManus readwriteweb@gmail.com Sun, 22 Nov 2009 19:36:29 -0800 http://www.sixapart.com/movabletype/?v=4.23-en http://blogs.law.harvard.edu/tech/rss Shop Different: 5 Sites & Apps to Ease the Pain of Holiday Consumerism Shopping is horror. The prices. The lines. The hordes of clamoring consumers. The thought of holiday shopping is, in itself, enough to make us wish for simpler days when putting coal in someone's sock was a legitimate option.

But, whether we like it or not, we can't Grinch out; so we'd better start thinking about the gift-giving season now and get it over with. And since your friends at ReadWriteWeb are huge geeks, we thought we'd amuse you with a few Internet-enabled oddities that might actually make your obligatory retail purgatory a little more bearable.

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]]> 1) Wishzilla

If there's anything worse than shopping for a loved one's gift, it's shopping for a loved one whose preferences, tastes and needs are a complete mystery. Don't worry: it doesn't mean you're insensitive. You've just got your mind on other things.

The solution: For quick, decisive, and possible all-online gift-buying, coerce every potential gift recipient into signing up at Wishzilla. The creators of this site have kept the clear-cut, actionable sensibility of the gift registry while maintaining the element of surprise. Here's how it works: users log in with Facebook (or create an account) and then start bookmarking their gift wishlist all over the Web. Once the list is done, it's locked. Signed, sealed and sent to Santa. What items have been purchased and by whom remain a secret until the wrapping paper gets torn away.

Everyone wins, and no one is left feeling awkward about that good-intentioned but ill-advised sweater.

2 & 3) Customized Clothing for Him, Her, Hym, Etc.

We've recently been exposed to the wonderful world of e-spoke apparel. We actually just made up the term e-spoke as a portmanteau of electronic and bespoke; basically, there are a few sites out there that allow for high-quality and entirely customizable wearable goods; in fact, some of them are very forward-thinking, technologically.

For the dress shirt-wearer in your life, we have ShirtsMyWay, a site that lets the user completely customize their ideal of collared and cuffed perfection. Our Twitter research has shown that some folks find the site a little spendy; but seriously, a beautiful dress shirt designed to your exact specifications and measurements is worth the extra cost - which, we might add, is significantly less than most other customized apparel experiences.

And for your feminine side, we have Shoes of Prey. The URL alone takes no prisoners, and neither will your fierce creations. Heels on these completely customizable beasts only elevate the wearer a modest 3.5 inches at their highest, but the ability to branch beyond the dyed-satin-bridesmaid-shoe paradigm of shoe customization is more than enough incentive to check out this site.

4) Storenvy

If Craiglist, eBay and Etsy had some kind of inter-website relations and made a Web baby, it would be Storenvy. In a prettily designed community setting, users can set up buyer and seller accounts. The site is a series of independent online retailers and shoppers who browser across all of those stores at once, interacting with each other by watching what notes and ratings they leave on products and stores throughout the site. Check out the social features in action here, or just set up an account and start having fun.

Better yet, get your friends to set up accounts and thus remove some of the guesswork from gifting.

5) Regretsy, the Gag Gift You Can't Resist & Will Never Live Down

Rubber chickens, whoopie cushions, every sadistic and horrifyingly cheap Secret Santa atrocity - none of it can match the horrors found on Regretsy. We actually feel pity for the people who buy or receive the Etsy-fueled inventory from this site. If you ever wondered what kinds of jewelry can be made from animal feces or exactly who makes embroidered toilet paper, you have found your Web-enabled holy grail. If not, well, you're in for a good laugh and at least a few ideas for passive-aggressive office gift exchanges. Forced, semi-professional merriment will never be the same.

So there you have it, folks! You never have to leave your three-monitor array of addictive Internet connectivity to satisfy the whims of the potential gift recipients in your life. Just use these tools and a little personal judgment, and all your holiday shopping-related worries can be laid to rest.

We just hope we have a similarly good list when it comes to last-minute shopping; god knows we plan to procrastinate as long as possible, helpful tools notwithstanding.

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http://www.readwriteweb.com/archives/shop_different_5_sites_apps_to_ease_the_pain_of.php http://www.readwriteweb.com/archives/shop_different_5_sites_apps_to_ease_the_pain_of.php Digital Lifestyle Wed, 11 Nov 2009 17:00:00 -0800 Jolie O'Dell
Retailers Try Twitter - Still Prefer Facebook, YouTube and MySpace emarketer_logo_jul09.pngSocial networking sites are quickly becoming one of the most important places where retailers can meet potential customers and interact with their current customer base. According to a new report from eMarketer, social network users are a lucrative target demographic because they are more likely to make online purchases than any other group. About three-quarters of all the retailers in the Internet Retailer Top 500 Guide maintain a presence on at least one social network. Facebook, YouTube and MySpace are the most popular social networking sites for online retailers.

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]]> Online Retailers Experiment with Twitter, But They Really Love Facebook's Platform

According to eMarkter's report, 56.8% of online retailers maintain a Facebook presence, 41.4% are on YouTube and 28.6% use MySpace. Twitter comes in at #4, as only 20.4% of all online merchants actively maintain a Twitter account. As eMarkteter points out, Twitter is a 'hotbed for experimentation,' where companies can promote deals and interact directly with their customers.

For the majority of companies, however, Facebook is the most lucrative place to meet current and potential customers. Facebook's platforms give retailers ranging from 1-800-Flowers to Papa John's Pizza the ability to create e-commerce applications and provide users with services right on Facebook.

emarketer_shopping_stats_oct09.pngAccording to an earlier eMarkter report, almost 99% of all US Online Retailers plan to have a Facebook fan site within the next year (up from 86% today), and 85% plan to use Twitter within the next 12 months.

Consumers Want Online Retailers to be on Social Networks

This trend, of course, isn't new, but it's also clear that online retailers will have to continue to follow their customers to where they are - and today, that means social networks like Twitter and Facebook. We also know that consumers want to interact with brands and online retailers through social networks, so any company that isn't using these tools is bound to miss out on potential sales.

These customers are also highly likely to spread the word about a product - good or bad - on these social networks, so smart retailers will not just have a presence on these networks, but also use them to reach out directly to their customers.

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http://www.readwriteweb.com/archives/internet_retailers_love_facebook_youtube_and_myspa.php http://www.readwriteweb.com/archives/internet_retailers_love_facebook_youtube_and_myspa.php News Mon, 26 Oct 2009 09:38:11 -0800 Frederic Lardinois
Monetization for the Masses from PutACart, a Shopping Cart for the Rest of Us Sometimes, all you need is a MySpace profile and a dream. And a shopping cart.

For casual Internet users who are all over the social web but don't have the knowledge, resources, or desire to set up and market full online storefronts, there's PutACart, which democratizes the long tail of e-commerce, allowing users to peddle their wares from a plethora of the most popular social destinations online.

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]]> The PutACart setup is simple. Pick the product type (shipped, affiliate, download, or subscription). Set up the product info, including text, link(s), and pics. Choose a site to display it on, and cut and paste the embed codes. There are step-by-step instructions and screenshots for how to place the codes in all kinds of social profiles, including Facebook. Users can begin shopping immediately. Take a look at the screencast demo, if you like.

Here's what the carts look like on Facebook, MySpace, and WordPress, respectively:

Since this is for casual social-web users, Paypal is the only payment method for both buyers and sellers. And if a user makes changes to certain parts of his product list or account, he'll also need to update the embed codes on his social sites.

Mostly, though, it's a great idea with a kind of bad interface. Here's a look at my web-based store. Unfortunately, I can't customize the look and feel of this page, and I have no options for customizing my social web shopping cards other than toggling between thumbnail and extended product views. I have no control over how it looks, and social web users are very big on customizable GUIs. Especially for something that will be the commercial side of their personal brand, users need to be able to choose images, colors, typefaces, and layouts. They should probably also have some level of access to style the page/widget as they like. On this site, I didn't even have the option to crop my thumbnail, which came out distorted because the creators didn't give me any dimensions, either.

Also, the message sent out after a Paypal purchase is confirmed should without question be customizable. I, Jolie O'Dell, would never write something like, "We can't tell how much cooler you are for having bought something from us. Your friends will be jealous. Thank you!" And I'm sure a great many other vendors wouldn't, either. If you're sending out a message on my behalf to people in my social graph, it's imperative that I have control of what the message says.

Customization issues aside, it's a fantastic service for social web peeps who want to throw a few marketable products into the digital universe without committing to an online store, and we look forward to seeing what the PutACart team does in the future.

Also, this is a test store, so please don't try to buy anything I've posted! Do you really think I'd sell out all my tech scene bros for $0.99? That's my retirement plan.

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http://www.readwriteweb.com/archives/a_shopping_cart_for_the_rest_of_us_putacart.php http://www.readwriteweb.com/archives/a_shopping_cart_for_the_rest_of_us_putacart.php Social Web Mon, 01 Jun 2009 13:30:39 -0800 Jolie O'Dell
Shopping 2.0: Current E-commerce Trends (Redux) In a RWW Live podcast from last December, we discussed 'shopping 2.0'. In this analysis of the show, we explore how e-commerce has evolved over the past few years - what web technologies our expert guests are currently using, and the trends they've picked up on.

We had 4 expert guests on the podcast: Baynote (collective intelligence platform for online shopping), ModCloth (online retailer of vintage clothing), Retrevo (vertical search for electronics), and Cartfly (social commerce store network).

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]]> Editor's note: This post was originally published in December 2008. It was the second in a two-part series. Part 1 was about how shopping 2.0 sites are targeting niche customers and how that's helped them increase revenues. We hope you enjoy (re)reading these posts.

Implicit Social Recommendations

RWW Live host Sean Ammirati asked the guests whether e-commerce has changed much over the past few years. Kurt Collins, VP of Business Development of Cartfly, replied that there is now a lot of implicit social recommendations across social networks and blogs. Jack Jia, founder and CEO of Baynote, noted that "99% of the crowds" are silent and so the implicit recommendation data that Kurt referred to is very valuable. It's crucial, said Jack, to tap into the interests, likes and dislikes of that invisible crowd. He added that that it may not be 'friend' data either, as we currently tend to think of it in social networks.

Eric Koger, CEO of niche clothing retailer ModCloth, said that they pay close attention to what their customers do across social sites - e.g. in their case their users activities in Flickr, StyleHive and social networks.

Expert-Driven or Crowdsourcing?

Where there was some disagreement among the guests was on the value of crowdsourced recommendations and reviews. Jack Jia, founder and CEO of Baynote, said that traditional e-commerce and commerce in general has been expert-driven, but now the crowds are driving decision-making in retail. Andrew Eisner, Director of Community and Content, Retrevo, took issue with this - saying that user reviews are key, pointing to the expert reviews at Retrevo. It's worth noting here that Andrew also used to work in the content arena, at PC World.

We'd be interested in our reader's opinion on this issue. Clearly consumer reviews in aggregate represent very valuable data for big online retailers especially - e.g. Amazon has virtually built its entire business off the back of crowdsourced user reviews and recommendations. What's more, this type of data is highly trusted by consumers - one of the factoids perhaps lost in the commotion about Forrester's report on trust in corporate blogs, is that consumer product ratings and reviews are the second most trusted data online, behind only email from someone you know:

Yet we can also see Andrew's point of view, that there is a big place for expert reviews when it comes to consumer products online. For example, I'm more likely to read and take notice of a review of Bose headphones by a CNET reviewer who specializes in music electronics, than a review written by "lolcatzndogz67". What do you think? Perhaps in aggregate, crowdsourced data is key; but when it comes to decision-making on certain types of products, we still want to read expert reviews before we buy.

How Can Existing E-commerce Vendors Tap Into the Social Web More?

A RWW commenter called Mark commented on the original RWW Live post that he has just relaunched a social/e-commerce website. He used to have an eBay site, but now he wants to tap into the social web more. Here is what Mark wrote:

"In our previous site launch, we spent months building a database of products, opened the doors of the site, and it was just too much product, and not enough interaction with our customer base.

In our relaunch, we decided to go social first, e-commerce second. Working on our customer relationships first. The site is a transition from our successful eBay business to a more controllable blog/e-commerce solution."

I put that dilemma to our guests, starting with Kurt Collins - whose service Cartfly addresses exactly that need. Kurt said that the socialization of e-commerce can come in different forms - e.g. embedding a store in a user's social network profile. That won't replace "end destination e-commerce", but Kurt said it will "augment sales tremendously" at the edge of the network. It's all about bringing the product to the customers, rather than the other way round.

Eric from ModCloth said that their business started by using a series of open source shopping systems. He says that they still currently use an "archaic" e-commerce platform, but that blogging and direct engagement on external networks are their current tools for reaching out to ModCloth customers.

Favorite Online Shipping Web Apps

Finally, a bit of a tradition we've started on RWW Live is to ask our guests at the end of the show to name one web app in their field of expertise (other than their own) which has caught their eye. So I put this question to our 4 guests: which online shopping app do they recommend to the listeners and readers of ReadWriteWeb?

Andrew said "vertical gadget sites", but he also said that Amazon "does everything right in the world of shopping" - particularly because it recommends products he didn't know he wanted.

Eric mentioned Revolve Clothing, and what they're doing with the "category view" - allows you to see a lot more at a higher level.

Jack mentioned that he buys books from Amazon and other specialist sites, but he still goes to Google for products that he needs to do research on.

Kurt said that ThinkGeek ('stuff for smart masses') is one of his favorite sites and that Zappos is a site that many of his female friends use. He also mentioned that he buys a lot of things from iTunes.

One of my favorite sites at the moment is a new social wish list called Boxedup.com, which I mentioned in our roundup of 10 wish list websites. However, I have to admit that I've since renewed my interest in Amazon Wish Lists - their universal wish list feature pretty much does all I need.

Sean also said that Amazon is his favorite, due to related recommendations. But he had a shout-out for Glue, the browser add-on made by AdaptiveBlue.

Tell us your current favorite online shopping app or site in the comments!

You can listen to the entire RWW Live podcast on shopping 2.0 here:


Download MP3

Image credit: Fosforix

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http://www.readwriteweb.com/archives/shopping_20_current_e-commerce_trends_redux.php http://www.readwriteweb.com/archives/shopping_20_current_e-commerce_trends_redux.php 2009 Redux Sun, 17 May 2009 19:00:04 -0800 Richard MacManus
Study: EBay Needs to Return to Its Roots ebay_logo_aug08.jpgOver the last year, eBay has been trying to slowly move users away from its auctions and more towards purchases of fixed-priced items. Last week, however, eBay announced that it plans to return to its roots and that the company wants to put more emphasis on its auctions business again. Judging from the latest data from Compete, eBay's former strategy was clearly not working and was actually driving users away from eBay and toward other fixed-price retailers like Amazon and Walmart.

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]]> According to Compete, the percentage of eBay shoppers who also shopped at Amazon increased from 41% in February 2008 to 53% in February 2009. At the same time, however, the number of Amazon users who also shopped at eBay remained stable at 58%, which, according to Compete, shows that eBay's fixed-price strategy did nothing to attract new buyers.

bidders_purchases_ebay_mar09.png

These problems were only compounded during the last year, as eBay also lost a lot of its casual sellers to Craigslist (which saw its traffic rise 40% over the past year).

As Compete's Matt Pace rightly points out, eBay's strategy of emphasizing fixed-price transactions only muddled the waters and blurred eBay's distinction from other online retailers, including eBay's own shopping.com. Also, users clearly prefer to buy from a trusted source like Amazon, and the average order value on eBay has remained stable at around $28 for the last year.

That doesn't mean that eBay's focus on "Buy-It-Now" transactions was a total failure, though. The number of these transactions grew steadily over the last year (up 20% from last year), but this was not enough to make up for the simultaneous decline in eBay's auction business. According to Compete, 1.5 million fewer users actually placed bids on eBay in February 2009 than a year ago.

price_ebay_purchases_mar09.png

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http://www.readwriteweb.com/archives/study_ebay_needs_to_return_to_its_roots.php http://www.readwriteweb.com/archives/study_ebay_needs_to_return_to_its_roots.php News Tue, 17 Mar 2009 14:03:22 -0800 Frederic Lardinois
RWW Live: Shopping 2.0 In this week's episode of RWW Live, to be broadcast live at 3.30pm PST Tuesday (6.30pm EST), ReadWriteWeb talks to a group of leaders in the online shopping market. We have executives from Retrevo, ModCloth, Baynote, ThisNext and Cartfly on the call, and we'll be discussing what's next in online shopping in this timely holiday podcast.

You can tune into the show, and interact with us via the chat, by clicking here. You can also use the Calliflower Facebook app to tune in and participate.

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]]> Join the regulars from RWW Live, plus:

  • Jack Jia, founder and CEO, Baynote, a collective intelligence platform for online shopping, featuring recommendations and social search.
  • Eric Koger, CEO, ModCloth, an online retailer of vintage, indie, retro and mod clothing.
  • Andrew Eisner, Director of Community and Content, Retrevo, a "matchmaking service for people and electronics".
  • Kurt Collins, VP of Business Development, Cartfly, a social commerce store network that enables online merchants to turn their storefronts into portable widgets and distribute them across major social networks.
  • Mateo Gutierrez, Director of Social Marketing, ThisNext, a social shopping network "where people interact with community-validated taste makers and influencers to discover recommended products".

RWW Live is hosted as always by Sean Ammirati and ReadWriteWeb editor Richard MacManus.

Before the show starts, we're interested in what questions you have for the panelists. Please leave a comment on this post and one of the RWW crew on the call will do our best to ask your question.

We will post the audio from the show at the end, but we hope you join us LIVE on Calliflower or Facebook.

Related: 10 Wish List Websites For The Holiday Shopping Season

UPDATE: the show is now finished, here is the audio:


Download MP3

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http://www.readwriteweb.com/archives/rww_live_shopping_20.php http://www.readwriteweb.com/archives/rww_live_shopping_20.php Podcasts Tue, 09 Dec 2008 13:25:01 -0800 Richard MacManus
25 Online Resources to Prepare You for Black Friday Christmas_baubles.jpgBlack Friday has traditionally been one of the busiest shopping days of the year, but with the current state of the economy, many people are wondering whether 2008 will be a comparative disappointment.

Last year, online spending was recorded at $272 million on Thanksgiving, and $531 million on Black Friday; this year holiday shopping is expected to be more challenging with one in five shoppers saying they simply have less money to spend. With that in mind, we've created a Black Friday resource list to help you navigate your way to a bargain.

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]]> If you're not familiar with Black Friday, it is the day following Thanksgiving (always on a Thursday), and typically signifies the beginning of the Christmas shopping season. Retailers slash prices and open stores in the wee hours, and customers are known to line up hours before the store is expected to open in an attempt to grab some bargains.

According to Shopzilla's Helen Malani, shoppers are turning to the Web, not only for shopping, but for gift ideas and product research. "Whether they make those holiday purchases online or in stores, the Internet will have a tremendous influence on holiday sales this year," she said.

So if you're willing to do a bit of research on the Web, there is a strong chance you'll find some of the best deals available.

Where to find information about Black Friday online

In the lead up to Black Friday, retailers oftentimes leak special offers, and there are plenty of sites that offer up that information. Problem is, how do you know where to look? Here are four sites that you might want to bookmark. All offer RSS and e-mail subscriptions to keep you up-to-date.

Black Friday 2008

Black Friday Info

Cheap Stingy Bargains

Note: Cheap Stingy Bargains offers coupons and coupon codes all year round
as well as Twitter updates

Black Friday at Gotta Deal

Comparison Shopping Search Engines

According to a recent study by Shop.org, 78 percent of retailers plan to offer free shipping at some point during the holiday season. This is great news for the budget conscious among us, but where do you find the best deals online? You start with price comparison search sites.

If you do decide to go and face the crowds, don't forget to plan your strategy by visiting ShopLocal to find the best deals in your area.

Finally, if you're willing to rise before dawn and wait in line in the cold there's a good chance you can find a bargain on Black Friday; if you miss out, don't worry too much, you can always find a great deal online come Cyber Monday.

If you know of any other great sites, please share them with us.

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http://www.readwriteweb.com/archives/online_resources_to_prepare_yo.php http://www.readwriteweb.com/archives/online_resources_to_prepare_yo.php Best Of Sat, 15 Nov 2008 12:54:05 -0800 Lidija Davis