abc - ReadWriteWeb http://www.readwriteweb.com/feeds/tag/abc en Copyright 2009 Richard MacManus readwriteweb@gmail.com Tue, 24 Nov 2009 05:00:55 -0800 http://www.sixapart.com/movabletype/?v=4.23-en http://blogs.law.harvard.edu/tech/rss Just Work Please: Mainstream Media Meets the Fail Whale ABCNews.jpgThe online world is an imperfect place. Gmail goes down, chunks of blog posts disappear, and users are deceived on a regular basis. Most of us who spend time online are aware of - and have come to expect - these foibles and hiccups. But now, throngs of mainstream media outlets are entering the fray with a bit of naivete, rushing to use online services that may not yet be ready for prime time - literally. ABC News learned their lesson the hard way during US President Obama's address to Congress.

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]]> Leading up to the speech, ABC engaged in a great deal of promotion - anchor Terry Moran referred to it several times as a "Twitter-anza" - around the fact that they would have a live Twitter stream of comments during the Obama speech. Unfortunately for them, the much ballyhooed Twitter stream choked, got stuck, and then failed miserably in the midst of a major broadcast, forcing ABC to pull it from the site.

ABCObama.jpg

Now, we know what you're thinking. But this had nothing to do with Twitter. Rather, it had to do with an aptly named server "justworkplease.handbrewed.com." A server that supports a service called SocialSite, which - in their defense - is still "in private alpha." The service probably seemed like a good bet, given that it was also used for the Obama inauguration. But be that as it may, the service is still in private alpha. It's not the safest bet for adding a server-melting Twitter stream to your site.

ABC News learned that lesson in a very public way.

If at First You Don't Succeed

Hopefully, this event doesn't scare ABC - or other news outlets - too far away from trying things like this again. It's online. These things happen.

Other news outlets - like CNN - have learned how to incorporate Twitter into the work that they do - and they've had their own stumbles as well. Properties like Twitter have had their scalability issues, but they have learned how to scale for the sheer volume of users that descend upon sites during events such as these.

ABC may have to weather a bit of snark for it, but it's a great learning experience for them. And a testament to the sheer volume of users who share their opinions via Twitter - and the potential the service holds.

Here's hoping the next endeavor is more successful for them - and the users who expected to share their opinions with other ABC viewers.

Screenshot courtesy edubyad.

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http://www.readwriteweb.com/archives/just_work_please_mainstream_media_fail.php http://www.readwriteweb.com/archives/just_work_please_mainstream_media_fail.php Social Web Wed, 25 Feb 2009 00:34:56 -0800 Rick Turoczy
The Obama Bump Felt on Facebook Ah, what a difference a caucus makes. In November, when ABC and Facebook announced their partnership for US political coverage we, like many other tech pundits, expressed skepticism. We noted that polls on the Facebook politics section were drawing just around 1,000 participants -- "a microscopic number" compared to the 17 million US members of voting age on the site (now over 18 million). But just over a month later, things seem to have turned around completely.

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]]> While watching the joint ABC-Facebook debate last Saturday, I couldn't help but think that Facebook was getting the short end of the stick. The on screen graphics didn't include the Facebook name (just ABC's), the stage wasn't plastered with the Facebook logo (just one tiny graphic that was visible in occasional wide shots), there was no real content tie-in as there was for the CNN/YouTube debates or the MySpace/MTV Candidate Dialogues, and I don't think I once heard Charlie Gibson mention Facebook.

On the web, Facebook's debate promo site wasn't very impressive. There was a live comment wall, but with 30,000 comments logged over the course of the night and no context, it felt like trying to watch every Twitter stream on the web at once. In short: it was overwhelming and a bit dizzying.

But even so, things have really picked up on Facebook's political page. ABC is reporting that 1 million users have added their US politics application. It is unclear whether this number is post debate or overall (I'm thinking likely, overall) and because it is an officially sponsored application, Facebook doesn't offer usage metrics for it. But, regardless, the politics section of the site has clearly picked up steam since November. Most polls are now receiving around 10,000 votes and as Obama showed in Iowa, at least on the Democratic side, it might be possible to take some of that Internet support and make it count in the elections. According to a scientific ABC/Facebook poll, 40% of respondents get political information on the Internet, and 2/3rds of those say that information is important in deciding who to vote for.

Why the turn around? Barack Obama might be the reason. Obama has long been the most popular candidate on Facebook. He now has over 210,000 supporters on the site -- up 4,000 since just last night -- and commands 61% of the Democratic attention. His popularity on the site grew almost 20% following his pivotal win in Iowa last week. As we noted after the Iowa caucuses, much of Obama's support in the state came from young voters (under the age of 29), and not surprisingly the majority of US Facebook users are also under the age of 29 (according to their ad targeting tool).

These numbers paint an incredibly rosy picture for Barack Obama, Ron Paul (who has a commanding lead among Facebook Republicans) and Mike Huckabee (who has surged from 8.74% support in November to 18.75% today). Of course, the Republicans will need to get more young voters to the polls than they did in Iowa (where 80% of young voters caucused with the Democrats) in order for Paul to benefit from his online support. (Huckabee, perhaps, has less invested in the youth vote because he also does well in national polls and among evangelical Christian voters.)

Update: We should probably also mention that the ABC-Facebook debate was the most watched of the election cycle to date. The 9.36 million viewers for the Democratic portion nearly triples the most watched Dem debate so far. 2.9 million were in the 25-54 demo -- again nearly triple the previous best. Certainly some of the viewer bump can be attributed to how late in the election cycle we are (this debate may have been perceived as more important). But perhaps Facebook did help push viewers to ABC.

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http://www.readwriteweb.com/archives/the_obama_bump_felt_on_facebook.php http://www.readwriteweb.com/archives/the_obama_bump_felt_on_facebook.php Trends Tue, 08 Jan 2008 09:38:09 -0800 Josh Catone
ABC's Web Adventure for Lost - The Future of Entertainment hoodlumIt begins with billboards spotted in exotic places like Knoxville, Tennessee and Ames, Iowa and posted online by curious Lost fans. The billboards advertise a URL, "FlyOceanicAir.com." Upon visiting the website, you are sucked into an adventure involving multiple websites, video diaries, photos with text hidden among the pixels, clue hunts, and strategy games. You can even call a toll-free phone number and get progress updates about the search for missing Oceanic Flight 815. Interesting characters and mysteries keep web players engaged and new content is posted at seemingly random intervals, forcing frequent check-ins to see if there's anything new.

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]]> So begins Lost's second Alternate Reality Game, a follow up to this summer's "The Lost Experience" game, which spun clues deep into websites - like those belonging to advertising partners Sprite, Jeep, Monster.com, and Verizon.

The new game, dubbed "Find815" in reference to the game's main website, began January 1st to promote the new season of Lost.

oceanic airlines

Crafty fans soon discovered that one of the game's websites was registered to a group called Hoodlum, based in Brisbane, Australia. (Oh, and Hoodlum's CEO is Tracey Robertson and an in-game email to the main character, Sam, happens to be from a "Tracey R.," conspiring fans point out.)

Having been in the business for nearly a decade, Hoodlum is a company that was ahead of the curve when it came to multi-platform entertainment than spans beyond TV to mobile phones, the web, and even "real" life.

Hoodlum's website showcases some of their work and their press releases highlight how they created, developed, and produced their multi-platform, interactive media creations. Among the solutions for their clients, Hoodlum mentions that they offer "a unique tool to track and measure the engagement of users." There are no details on what that tool may be, but we can only guess that it's something a bit more advanced than a tracking cookie.

lost arg 2

Hoodlum's core technology is called INCA (Interactive Net-based Channel Administration), a proprietary system which gives them the ability to produce projects on time and within budget while tying together content administration, platform integration, and final delivery. Within INCA, there are modules like user management, content management, approvals, game engine, characters, and scripts - all of which combine to run the game.

Selling themselves as a one-stop shop for these types of projects, Hoodlum offers solutions for all areas of a project, from conception to strategy to creative to production and delivery. Founded in 1999, Hoodlum's founders claim to be "evangelists for interactive TV," something the U.S. wants, "but doesn't quite understand," they say.

Well, we may have to learn.

The new, "New Media"

In the U.S., the TV writers strike continues with no end in sight, leaving the door open for companies specializing in other types of entertainment to grab a foothold in the big business of American entertainment. The release of Halo3 proved there is more than enough room for alternative entertainment mediums beyond scripted television to make profits.

When all that's left of TV is poor-quality reality shows and other mindless filler, more sophisticated viewers will turn their attention away from the tube, likely going online instead in search of more stimulating entertainment. Companies like Hoodlum, whose business model is producing this new type of "blended" entertainment, will be poised to become the next big media giants - while the major networks continue to squabble over paying writers for webisodes.

In fact, Hollywood rag "Variety" reported earlier in 2007 of former Fox Interactive Media president, Ross Levinsohn, warning attendees at an industry event that "a strike would 'open the window a little more' for Internet creators to steal away audience from traditional media." But NBC Entertainment/Universal Media Studios co-chairman Marc Graboff wasn't concerned about online video cutting into TV series viewing. "There are so many cats flushing a toilet that you can watch," he quipped.

Marc clearly hasn't been paying attention to what ABC is up to.

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http://www.readwriteweb.com/archives/abc_lost_web_adventure.php http://www.readwriteweb.com/archives/abc_lost_web_adventure.php New Media Tue, 08 Jan 2008 02:20:50 -0800 Sarah Perez
Internet TV: 2007 Year in Review Joost et alFrom YouTube’s continued dominance, the television networks’ newfound willingness to experiment online, the rise of the desktop Internet TV application, and a number of new PC-to-TV devices and set-top boxes — it’s been a big year for Internet TV in all shapes and forms. In this post we look back at 2007 through the lens of last100’s coverage, highlighting some of the important stories and trends, and how they point to what we might expect for Internet TV in 2008.

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YouTube logoWhile the market for Internet TV is growing steadily — survey after survey shows that people are consuming more video online than ever before — as 2007 draws to an end, Google-owned YouTube is still the number one video destination site.

This isn’t just true in terms of traffic but also in terms of “mind share”; when people talk about online video they often refer only to YouTube. As a result, a number of hardware companies have added YouTube support to their devices in 2007, such as YouTube-compatible cameras and mobile phones capable of viewing and publishing video to YouTube.

And then there’s the strong relationship between Google and Apple, which this year has led to YouTube support being added to both the AppleTV and iPhone, with a change in the video format to boot. Apple successfully persuaded YouTube to start re-encoding its video catalog to the much higher quality (and Apple-preferred) H.264 codec.

Not one to rest on its laurels, YouTube introduced a number of new features of their own, including a redesiged player, the introduction of interactive overlay ads, better copyright filtering, and — like many Google properties — improvements to its mobile offering.

What can we expect in 2008?

YouTube mobileCoinciding with improvements to the quality of Flash video, YouTube co-founder Steve Chen has said that the company is currently testing a version of its player that detects the speed of the viewer’s Internet connection and serves up higher-quality video if the user wants it. According to Chen, we can expect to see higher-quality playback on YouTube as early as February 08.

Also in part related to an upgrade to Flash Lite (Adobe’s version of Flash for mobile devices) that adds full support for Flash video, along with the launch of Google’s mobile phone-oriented OS called Android, 2008 will likely see YouTube being offered on an ever greater number of mobile devices.

On the content front, with Google stepping up its monetization options for YouTube, including expanding its ad-revenue share scheme with independent producers, 2008 may well see more professionally-produced video being offered on the site.

Television networks and movie studios reluctantly experiment

In 2007 we’ve seen a large amount of online experimentation from the television networks (both in the U.S. and UK) and, to a lesser extent, from the major movie studios too. The problem, however, is that many seem to have been doing so with their hands tied behind their back.

U.S. TV networksIn September, we took an extensive look at what the U.S. television networks, ABC, CBS, NBC, Fox, and The CW, were offering on their own websites. Dan Langendorf wrote at the time:

The good news: Major U.S. television networks continue to embrace Internet technology and are putting their shows on the Web for online viewing, just like they did last year.

The bad news: Their online offerings remain sporadic; their Internet strategies feel like “we have to” rather than “we want to”; and — worst of all — they still haven’t embraced the idea that we are living in a new digital world, with different rules, participants, and expectations all around.

This year also saw a number of new efforts by the U.S. television networks to offer their content elsewhere on the Web (not just through their own sites), embracing both ad-supported models and paid-for rental and to-own.

HuluOn the ad-supported front, the big news was the launch of the much awaited video destination site Hulu, a joint venture between News Corp. and NBC that offers streaming video of both companies’ television and film content along with offerings from other studios such as Sony Pictures Television and MGM. While many industry pundits were skeptical of Hulu’s chances, upon viewing a Beta version of the site, early reactions have been positive.

NBCNBC, who in some ways seem the most willing to experiment, also launched a Beta version of NBC Direct, an Internet-based catchup TV service. We came away unimpressed by NBC’s thinking, however, noting that shows are only available up to seven days after broadcast, and once downloaded, expire after 48 hours.

With regards to paid-for downloads of television shows, 2007 was also the year in which NBC and Apple’s iTunes divorced. Following a very public spat, NBC chose not to renew its partnership with Apple and is instead selling downloads through Amazon’s UnBox, Sandisk’s Fanfare, and Netflix, among others.

In July we took a look at the Internet TV offerings of the five major UK television broadcasters, noting that the then yet-to-launch iPlayer from the BBC looked the most promising.

However, when the iPlayer finally launched it wasn’t without controversy. The BBC was accused of being corrupt due to the iPlayer’s reliance on Microsoft technology and its lack of Mac/Linux support, and UK ISPs were reportedly critical of the application’s use of peer-to-peer technology and potentially high bandwidth costs. Answering the former, in October the BBC announced it had partnered with Adobe to develop a streaming version of iPlayer based on Flash that will be compatible with Windows, Mac and Linux PCs, and possibly mobile devices in the future.

In the movie download space we compared eleven download stores, concluding that “it’s still very early days in the paid-for video download space, where so far, greater competition hasn’t produced nearly enough innovation in terms of pricing and convenience — particularly in relation to copy-protection.”

What can we expect in 2008?

There’s evidence to suggest that watching full length TV shows online is becoming increasingly popular, in part due to higher broadband penetration rates but also because the studios are making more of their content available on the Web. Encouraged by this, we hope to see the television networks and movie studios take greater risks, although don’t expect the constraints of traditional scheduling and release dates or geographical territories to go away anytime soon.

One likely possibility is that iTunes will start to offer online movie rentals, putting Apple in direct competition with Netflix.

In the UK, broadcasters, BBC, ITV and Channel 4 have announced an initiative to develop a combined service for accessing their on-demand and catch-up services. The new service is currently known under the working title “Kangaroo”, and if approved by the BBC’s governing body, could emerge in 2008.

Internet TV comes to the desktop

Joost et alThe year 2007 is definitely the year of the desktop Internet TV application, with a number of companies launching products that aim to combine a TV-like viewing experience with the best of the Web.

Joost, founded by the team behind Skype, is the most high profile, along with Italian billionaire Silvio Scaglia’s Babelgum. Add to list VeohTV, Zattoo, Livestation, Next.TV (backed by HP), Adobe’s Media Player, and Microsoft’s Internet TV, and it becomes clear how crowded this space has got in 2007.

What can we expect in 2008?

The jury is out on whether people are really willing to leave their web browser and use a number of separate desktop applications in order to get their Internet TV fix. A big question mark also remains around whether the various desktop offerings will be able to secure enough compelling content in order to compete with the Web as a whole.

PC-to-TV and set-top box ambitions

Admittedly we at last100 are more obsessed with PC-to-TV and Internet connected set-top boxes than most industry watchers and consumers alike — 2007 has been a fairly busy year for these type of devices.

The biggest launch was that of the AppleTV, which at the time Steve Jobs hailed as the final piece to Apple’s digital lifestyle strategy, since the device bridges the gap between the PC and the television. However, the AppleTV has been far from a smash hit, with worldwide sales reportedly as low as 400,000 units, a dwindling amount of video content following the NBC Universal loss, and Jobs himself repositioning the device as the company’s “hobby”.

In comparison to the AppleTV, which feels far too tied to the iTunes store, in 2007 TiVo added numerous third-party web services to its line of broadband-enabled DVRs.

This year saw the launch of the Vudu set-top movie box and accompanying download store.

Microsoft and its partners’ unveiled the latest Windows Media Extender devices, with new functionality including higher-speed wireless and DivX support.

Sandisk also entered the PC-to-TV space, with the launch of TakeTV and download service Fanfare.

But perhaps the two companies who best positioned themselves in 2007 to eventually solve the PC to TV problem, along with getting Internet content into the living room, are Microsoft with the XBox360 and Sony with its PlayStation 3.

What can we expect in 2008?

While the market for PC-to-TV devices will remain modest, getting Internet content directly into the living room will remain the pursuit of many companies, particularly Apple, Microsoft and Sony. For example, we’re pretty confident Apple will take a second stab at the AppleTV, and Microsoft and Sony will ramp up their efforts to offer more video and other content through their respective game consoles. Also expect TiVo to continue to add more web services to it DVRs.

Other companies to watch in 2008, in relation to set-top box activity, are Netflix, DivX and possibly Joost.

DivX support is everywhere

DivX logoAnother trend in 2007 was an increasing number of devices supporting DivX video, most notably Microsoft’s Extenders for Media Center and XBox 360, as well as forthcoming DivX support on the Sony PlayStation 3. Additionally, DivX has developed a reference design for its own DivX enabled set-top box, and Sandisk added DivX support to its Sansa line of portable media players.

What can we expect in 2008?

More of the same.

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http://www.readwriteweb.com/archives/internet_tv_2007_year_in_review.php http://www.readwriteweb.com/archives/internet_tv_2007_year_in_review.php Products Thu, 20 Dec 2007 04:20:04 -0800 Steve O'Hear, last100 editor