ReadWriteWeb

This week we've asked a few big questions, and shared many of the responses with you. As Fridays are for reminiscing, we've culled our favorite reader responses that didn't make it into those big questions to share with you in our Community Wrap Up.

These responses are from Google Plus, Twitter, Facebook and our own on-site comments, and we've used Storify to present them in a clear and easy to follow manner. If you have additional responses, please leave them in the comments.

The London Riots are still going strong, but we're seeing social media used for both good and evil already. Yesterday, we asked "What effect does social media on the Web have on social unrest in the real world?"

You answered and we culled your responses from Google Plus, Twitter and Facebook, and used Storify to present it back to you. If you have additional responses, please leave them in the comments.

Publix, a grocery chain based in Florida and typically found along the East Coast, seems to be doing something right with their new social strategy. According to the Tampa Tribune they were receiving 100 friends per minute at launch. That was only a few weeks ago and they're now pushing 18,000 fans and are already seeing considerable conversations on their page.

We'll start a three-part series next week that explores how community is changing in the enterprise.

The three elements that we will be addressing in the series are external communities, internal communities and the relevance of communities to the cloud.

Social media maven Maria Ogneva announced today that she is joining Yammer next week as head of community. "To me, this is not just another job. In many ways, I feel like everything I've done up until this point was to give me the tools and skills to do this job effectively," she writes. "Enterprises face challenges I can sink my teeth into."

Ogneva tells us the role head of community role will encompass several areas, both internal and external. She'll be working on internal initiatives to improve community and collaboration within Yammer. "I'm going to provide a lot of best practices and process around blogging, tweeting, participation in events, etc," she says. She'll also be "Collaborating with other departments to make social media engagement a natural part of the team's lives, if they choose to participate."

Externally, she'll be working with customers to learn how to improve Yammer. She'll also be creating content such as case studies.

Earlier today, our Sarah Perez reported on the news that AT&T had taken to Twitter to respond to the legions of customers (myself included) who regularly have to deal with various connectivity nightmares with their iPhones.

As someone who likes to complain, I've found that doing it on Twitter is hit and miss at best. Sure, pioneers like @comcastcares and Zappos made us think that great customer service via social media channels was more the norm and the exception, but we know better. It's often the "influencers" who have traditionally gotten the quick responses from big brands. That dynamic is changing as brands start figuring out that social media is two-way communication, but the change is still slow.

As ReadWriteWeb's Community Manager, one of my obvious responsibilities is serving as mother hen to our bustling communities on Twitter, Facebook, and elsewhere. As vital as pageviews are to our success, having an engaging, inclusive experience is just as important.

In my time at RWW so far, I've been figuring out what works best on the social media platforms we have a presence on. After many scientific calculations and liters of Diet Coke, I offer the following assessment of our current social media dossier.

Running a site doesn't only require Web development skills. Any site where the users can add content and communicate with each other requires a great deal of care and attention if it's going to be a success.

Increasing user participation on your site is achievable if you aim for the old adage KISS, or keep it simple, stupid. Beyond that, there are a few things you can do to get more people to interact with your site. Here are seven tips to set you on that path.

Editor's note: Rob is off gallivanting around Europe on vacation this week. Enjoy this favorite from the archives. Those of us who manage online communities have learned to crowdsource a big chunk of our work: identifying user contributions that deserve a higher profile - and those that deserve to be dropped in a deep, dark hole.

But there has to be something more nuanced than just thumbs-up and thumbs-down buttons. And so...

Popular group-buying daily deal site Groupon has gone back to its roots with the launch of an initiative called "G-Team," which harnesses the collective consumer power that has made Groupon such a success, in order to connect users to local fundraisers, campaigns and other charitable causes. The causes will be tied to the deals posted to Groupon so as to attract like-minded shoppers with community organizations whose campaigns they may be interested in.

For example, a deal on canoe rentals might be tied to a campaign to clean up a river, a deal on bike tuneups might be linked to a campaign to donate bicycles to disadvantaged youth and so on.