ReadWriteWeb

The following post was originally titled The Robot Made Me Do It: Comparing Three New Cyborg Q&A Services and ran a week and a half ago. It's a slow morning around here and we thought readers who missed this the first time might appreciate a chance to see it now.

One part people, one part machine. Is that a formula for more effective decision making? A number of high-profile entrepreneurs believe it is, and they are starting companies based on the idea.

One part people, one part machine. Is that a formula for more effective decision making? A number of high-profile entrepreneurs believe it is, and they are starting companies based on the idea.

In the following post we take a look at three of the most exciting startups entering this emerging market. The movement is a logical development now that millions of people are comfortable posting information online. The web's next step is to leverage machine learning. These are three companies to watch who are doing just that - combining user input with technology that improves its performance by gathering and processing data. In this case they are doing it in order to help people make better decisions, but these are just some of the first consumer technologies that will enter the cyborg-like space that combines people and machines in order to better serve people.

This morning my home wifi was having trouble and I posted a message to Twitter saying, "My wife has decided to start the day with a call to Comcast customer service, I should have offered to poke her in the eye with a spoon. Would have been more fun for her." Within minutes a man named Bill (@ComcastBill, really) publicly replied to ask if he could help.

I didn't think much of it, I assumed he was camped on a search.twitter results page for the word "Comcast" or maybe had subscribed to an RSS feed for the search. It turns out though, that far more than that was happening behind the scenes. An extensive machinery of tracking, delegation and analysis stood between Bill and my little Tweet. Maybe it has to be that way, maybe it's a good thing - but there's something deeply disturbing about it too.