ReadWriteWeb

"Blogging is largely dead."

"There are a lot of stupid people out there ... and stupid people shouldn't write."

"There needs to be a better system for tuning down the stupid people and tuning up the smart people."

Serial entrepreneur and publisher Jason Calacanis has never been opposed to saying what is on his mind. In fact, it is the characteristic that has helped him rise to the top of the Internet publishing world. He sat down with our managing editor Abraham Hyatt onstage at the ReadWriteWeb 2WAY Summit on Monday and dished on his thoughts about the state of publishing, what Google's Panda initiative is doing to websites and what Web 3.0 will be about.

"Blogging is largely dead."

"There are a lot of stupid people out there ... and stupid people shouldn't write."

"There needs to be a better system for tuning down the stupid people and tuning up the smart people."

Serial entrepreneur and publisher Jason Calacanis has never been opposed to saying what is on his mind. In fact, it is the characteristic that has helped him rise to the top of the Internet publishing world. He sat down with our managing editor Abraham Hyatt onstage at the ReadWriteWeb 2WAY Summit on Monday and dished on his thoughts about the state of publishing, what Google's Panda initiative is doing to websites and what Web 3.0 will be about.

In the customer experience space, return on investment (ROI) is a term often thrown around but rarely defined. That lack of clarity can be problematic, especially when businesses are considering different customer feedback programs or trying to make the most out of the one currently in use.

The purpose of this article is to help frame ROI analysis around specific measures and outcomes in order to quantify the fully loaded economics of customer centricity--increased sales to existing customers, lower staff turnover costs, increased brand value and more.

We'll flesh out a few different definitions of ROI as it relates to customer experience management (CEM) and offer examples of the ROI real companies have achieved using CEM programs.

Human-powered search site Mahalo, created by notable entrepreneur, investor and blogger Jason Calacanis, may soon be involved in a class-action lawsuit, the result of a change to its Terms and Conditions that may have affected the pay of its contractors and employees.

Meanwhile, as Mahalo's legal troubles begin, CEO Calacanis is preparing to launch a new project, itself called "Launch," which aims to be a direct challenger to TechCrunch.

When it comes to content farms, companies that churn out hundreds or thousands of new pieces of content every day, Demand Media has harvested most of the headlines over the past year. But it's not the only company out there betting on quantity of content - others include Associated Content (acquired by Yahoo! in May), About.com (owned by the New York Times), Mahalo (founded by Jason Calacanis, who sold his previous business Weblogs, Inc. to AOL in 2005) and Answers.com.

Suite101 is a relatively low profile site compared to the others mentioned above. Yet it produces 500 new pieces of content per day. I spoke to Suite101 CEO Peter Berger to discuss why it produces so much content, how it compares to Demand Media, and what Google is doing about content farms.

Best known for its movie stars, sun and surf, Los Angeles probably isn't the first place you'd think to breed technology. But when you consider the influence of investors like Jason Calacanis and Mark Suster, in addition to the fact that companies like Demand Media and Docstoc call Southern California home, it's not surprising that the community is emerging as one of the country's hottest startup hubs. ReadWriteWeb caught up with some defining characters of the LA Tech scene to find out why they've made their homes away from the traditional tech haunts of Silicon Valley.

Mahalo popularized the term "human powered search" when they launched just over a year ago. Many of the pitches we get still use that term as part of their positioning. Many of them are bootstrapped, so the price of entry is clearly low. But the upside has not yet been established. In this post we look at the pros and cons of human powered search engines in general, look at some differentiating strategies and ask "what is the future for Human Powered Search?"