restaurants - ReadWriteWeb http://www.readwriteweb.com/feeds/tag/restaurants en Copyright 2012 Richard MacManus readwriteweb@gmail.com Wed, 15 Feb 2012 07:00:00 -0800 http://www.sixapart.com/movabletype/?v=4.35-en http://blogs.law.harvard.edu/tech/rss Study: Social Media-Savvy Consumers Dine Out More delicious-pasta-thumbnail.jpgA 2011 study by the National Restaurant Association confirms that consumers who use social media, including apps, Twitter, Facebook, Foursquare, UrbanSpoon and more, not only dine out more, but are more likely to become return customers. The study divided these techie-type consumers into two categories, based on data from the Association's 2010 National Household Survey: "connected adults," which refers to people who frequently use email and the Internet, and "social media-savvy adults," who use at least one of the following tools: Facebook, Twitter, Yelp and other food review sites, or mobile-phone apps like Foursquare and UrbanSpoon.

]]> On the whole, 30% of social media-savvy individuals either posted or read reviews on Yelp, while only 27% of connected adults did. Additionally, 29% of social media-savvy adults have checked out a restaurant's fan sites and pages on sites like Facebook, MySpace and YouTube. Twitter is not a frequent destination even for the tech-obsessed - unless there's a fun gimmick behind the food product, such as a food-truck - one example of that is FindLaFoodTrucks.com, a site that aggregates LA food trucks' Twitter feeds or street-food vendors who use Twitter.

The good news? This study predicts that restaurants will start using more social media in the next two years.

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Currently, a total of 94% of social media-savvy individuals said they enjoyed going to restaurants compared to 88% of the general public. 51% of social media-savvy individuals and 48% of connected adults said restaurants were an essential part of their lifestyles.

In the meantime, here's a neat ReadWriteWeb guide for creating a great restaurant Facebook fan page.

Image via Maggie Hoffman.

Does your restaurant use social media to engage customers? Tell us about it in the comments.

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http://www.readwriteweb.com/archives/study_social_media-savvy_consumers_dine_out_more.php http://www.readwriteweb.com/archives/study_social_media-savvy_consumers_dine_out_more.php Trends Tue, 18 Oct 2011 10:00:00 -0800 Alicia Eler
UrbanSpoon Challenges OpenTable With iPad-Based Restaurant Reservations Service urbanspoon_logo_jul09.jpgRestaurant review site UrbanSpoon is slowly moving into OpenTable's territory. About half a year ago, the company launched a very limited test of a basic reservations tracking system for restaurants in the Seattle area. At that time, however, restaurant owners could only use UrbanSpoon to tell their customers whether they had last-minute openings. Now, however, UrbanSpoon is launching RezBook, an iPad app and online reservations platform that will allow restaurants to bypass OpenTable and manage their tables and reservation books.

]]> urbanspoon_rez_tables.jpgCurrently, UrbanSpoon is testing the iPhone app with 5 restaurants in the Seattle area, but as the company's co-founder Ethan Lowry told us earlier today, the company plans to expand this program nationwide over the next few months. UrbanSpoon will first concentrate its marketing on large markets like Seattle and Los Angeles, but anybody with an iPad will soon be able to download the application and use it. The app will be available in Apple's store within the next few weeks.

UrbanSpoon will charge its customers a subscription fee of $99 per month and a $1 fee for every reservation that is made through its system (reservations through UrbanSpoon's widget will be free).

urbanspoon rezbook

The application will store its data on UrbanSpoon's servers. Besides allowing restaurants to manage their reservations, the service will also include a customer relationship management database.

Manage Your Restaurant with the iPad

As Lowry told us, the iPad is an ideal device in the restaurant context, as it gives the host far more mobility than the regular large terminal that you can find in most restaurants today. Besides that, Lowry noted, the iPad is also very "cool and sexy," something that a lot of restaurateurs appreciate.

With this move, UrbanSpoon is clearly invading OpenTable's territory. According to Lowry, restaurateurs never really had an alternative to OpenTable until now. With over 8 million users, UrbanSpoon's iPhone app is already one of the most popular restaurant-related mobile apps and given that the company offers a cheaper subscription price and runs on relatively cheap hardware, the company, which has been working on this service ever since Apple announced the iPad, has a chance to make a dent in OpenTable's market.

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http://www.readwriteweb.com/archives/urbanspoon_challenges_opentable_with_rezbook.php http://www.readwriteweb.com/archives/urbanspoon_challenges_opentable_with_rezbook.php News Wed, 19 May 2010 19:22:00 -0800 Frederic Lardinois
Urbanspoon Is Now Taking Online Reservations: Takes on OpenTable urbanspoon_logo_jul09.jpgUrbanspoon is getting ready to take on OpenTable, the popular and publicly traded restaurant reservation service. Urbanspoon just started a pilot program with four restaurants in Seattle. Chances are that the company will then slowly expand this service to the rest of the 90+ markets it currently serves. Compared to OpenTable, Urbanspoon offers a fuller range of features for diners, though it is important to note that OpenTable currently offers more features for restaurant owners, even if they have to pay about $300 per month for a dedicated OpenTable terminal.

]]> Both Urbanspoon and OpenTable charge $1 for every reservation made through their systems.

Urbanspoon Has the User Base to Pull This Off

urbanspoon_reservations_aug09.pngUrbanspoon's iPhone app has been incredibly successful and is currently getting over 1 million 'shakes' a day. The app and website started out with only a small set of features. Over the last few months, the company has continued to add features and, at this point, Urbanspoon can easily rival most of its larger competitors in this space.

With only four restaurants in one city, Urbanspoon is clearly still taking baby steps. As the OpenTable IPO has shown, however, this is a highly lucrative market. Urbanspoon already has a large user base, and whoever is using the service (and especially the mobile app) is obviously looking to go to a restaurant already. By adding a reservation system, Urbanspoon can offer its users a full range of services, from finding restaurants and checking menus and reviews, all the way to actually making the reservation.

For more info about Urbanspoon's new reservation system, check out Rebekah Denn's post at Eat All About It, which we found via the New York Times Bits blog Twitter feed.

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http://www.readwriteweb.com/archives/urbanspoon_is_getting_into_the_reservations_business.php http://www.readwriteweb.com/archives/urbanspoon_is_getting_into_the_reservations_business.php News Fri, 07 Aug 2009 10:46:46 -0800 Frederic Lardinois
New Mobile Service ReadyPing Alerts Diners When Table is Ready ReadyPing is a new mobile solution for restaurant owners which lets a host or hostess alert customers when their table is ready via a mobile notification. The system, a vast improvement over the restaurant pagers currently in use today, lets diners wander beyond the restaurant's immediate vicinity - something that would be especially handy for those one hour waits. The only question we have about ReadyPing is this: why didn't someone think of this sooner?

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When going out to eat, there's nothing worse than being told the wait time is 45 - 60 minutes and the restaurant is so over-crowded with customers that you can't even make your way to the bar. Unfortunately, the only choice customers have today is to crowd in and bear it since the paging systems used by restaurants have such a limited range. This is especially trying when you're at a restaurant that's in a mall plaza where other shops, bars, or coffeehouses are only steps away. But instead of being able to kill time in the bookstore, for example, customers have to wait, bored and crowded, in the restaurant's entry way.

ReadyPing solves this problem and does so without the need for restaurants to invest in additional hardware or software. Instead, the system allows for text messages to be sent to the waiting dinner guests. To use the system, a host or hostess enters in the party's name, number of guests, and a mobile number. When a table becomes available, the host clicks a button to send out a customized text message.

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The cost of using the system is a flat $34.95 per month for unlimited messaging and there are no setup fees. At the moment, ReadyPing is U.S.-only, but there's no reason why they couldn't expand to other parts of the world at a later point.

Potential Issues

There is a potential drawback to using a system like this - and that's the restaurant customers themselves. Given free range, people will likely wander off much farther away from the restaurant than before and that could delay the time between the text's delivery and their return by several minutes, possibly even five or ten. This would dramatically slow down the seating process and would frustrate those on the list behind them.

Before a restaurant implemented such a system as this, it would be necessary to retrain hosting staff so they understood the potential issues. Perhaps instead of waiting until a table was actually ready before alerts were sent, ReadyPing users could anticipate ahead of time that a table was about to become ready. This would give customers the additional time needed to return to the restaurant from wherever they had ventured off to. Perhaps staff could even work out a system where awaiting customers were pinged as current customers were brought their checks. Further integration with restaurant POS systems to do so would be even better, but something like that may be beyond ReadyPing's capabilities.

Another potential drawback to ReadyPing is that some customers would be hesitant to give out their phone number, despite assurances that data is secured. For those customers, backup pagers may still need to be used or they may need to wait the old-fashioned way - listening for the hostess to call their name aloud.

Real-World Mobile Technology

In any event, the ReadyPing system is a great example of an application that solves a real-world problem which so many of us can relate to. Thanks to mobile technology, we expect to see more everyday, useful solutions like this in the near future.

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http://www.readwriteweb.com/archives/readyping_alerts_diners_when_table_ready.php http://www.readwriteweb.com/archives/readyping_alerts_diners_when_table_ready.php Product Reviews Thu, 26 Feb 2009 08:08:17 -0800 Sarah Perez